The avast! phone support people are downright incompetent.
A while back I called them about my.avast.com not updating quick enough, and they wanted access to my computer to see what was the problem with their server not updating. (It was a relatively benign problem, it did eventually fix itself)
Then a few days ago, I noticed when you click on the my devices button in the avast! GUI you get a server error (see
http://www.tomshardware.com/answers/id-2180346/question-avast-users.html). I had recently uninstalled and reinstalled avast! since Software Updater was in a glitch and it kept trying to update my up-to-date Java. When the server error first appeared, I then re-uninstalled and re-reinstalled avast before checking my other computers. I then noticed the error appeared on all three of my computers. At some point along the way, I kept typing in my avast password wrong, so I didn't know whether this was an account security issue or a genuine server issue. I tried to call avast support to get the answer... The condescending, incompetent, /* self-censored phrase*/ on the phone was telling me to redownload my license and reinstall avast!, I told him I had already did that, and the idiot told me he was telling me to do something different...
All the idiot had to do was put me on hold, contact IT, and confirm that there was a server issue, but in all his incompetence he could not think to do that and instead decided to condescend upon the consumer... Per the Tomshardware thread (I posted there because this place was down), it became clear it was a server issue.
Never calling avast! support ever again. They all need to be fired.