Author Topic: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast  (Read 27708 times)

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Offline JJ82

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #15 on: April 16, 2015, 10:17:18 PM »
latest beta wont fix this either... :'(
Won't or doesn't ??? Did you try it ???
of course. beta or "normal" version like every 4 seconds WmiPrvSe.exe uses cpu. and only way get rid of it, is uninstall avast...




Offline Endt

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #16 on: April 17, 2015, 10:10:22 AM »
Hi all,

can i ask you to little cooperation with solving this issue :) ? As a starter, support package will be really appreciated. (Download link and little how-to available at: https://www.avast.com/en-us/faq.php?article=AVKB33) Please don't forget to tick the 'Automatically send to Avast' option and to post your package id here.

Thank you for your help,
B.

Offline bob3160

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #17 on: April 17, 2015, 02:50:17 PM »
Hi all,

can i ask you to little cooperation with solving this issue :) ? As a starter, support package will be really appreciated. (Download link and little how-to available at: https://www.avast.com/en-us/faq.php?article=AVKB33) Please don't forget to tick the 'Automatically send to Avast' option and to post your package id here.

Thank you for your help,
B.
File sent: 20150417_1248_SCFI0_3859521404.zip
If you need a full dump, please let me know.
Thanks
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline JJ82

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #18 on: April 17, 2015, 03:36:51 PM »
id: 20150417_1138_VXBEA_367335794

Offline Bradley14

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #19 on: April 18, 2015, 10:45:01 PM »
I have noticed my machine is not creating and constantly recreating tzres.dll in the background leading to heavy CPU usage also. Support ticket created and file uploaded

20150418_2043_5FWNB_2974868179.zip

Offline greg54

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #20 on: April 25, 2015, 11:30:31 PM »
FYI, same issue; confirmed via WMI-Activity Trace event log entries.  Restarting the WMI service does temporarily resolve the issue.

Offline thedrs

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Avast calls create file on tzres.dll about 4000 times a second (shows as wmievent) .

confirmed here too.

ran mbam to see if it came from some malware - nothing - came clean.

removed AVAST - problem stopped !

I am sorry i love avast but can't keep it when there is code that does this and slows my comp.

Offline michael230

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Been suffering through the WmiPrvSe.exe calling tzres.dll due to avast bogging down my laptop for over a month now.  Came back to this thread as a last resort before uninstalling avast.  Disappointing.

Offline g24

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #23 on: October 22, 2015, 03:15:05 PM »
+1 for the same issue. Over 5000 people have looked at this thread and plenty have confirmed they're seeing the same problem with tzres.dll being called by WmiPrvSe.exe.

I've uninstalled Avast and have been running without it for 2 weeks now. Since then, I've not had a repeat of the system choking that I was getting (Task Manager reporting 99% disk usage) and looking in ProcMon I find no reference to tzres.dll which was practically filling my screen previously.

I appreciate that problems are often not A+B=C, but making no other changes other than to uninstall Avast has removed this tzres issue so it looks pretty damning!

Unless I see something to make me confident that Avast have identified and fixed this issue, I will not be renewing my contract when it expires in January (3x PCs and 3x mobile devices).

CAN WE PLEASE HAVE AN UPDATE FROM ENDT OR OTHER STAFF AS TO CURRENT STATUS!


Offline bob3160

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #24 on: October 22, 2015, 04:04:20 PM »
+1 for the same issue. Over 5000 people have looked at this thread and plenty have confirmed they're seeing the same problem with tzres.dll being called by WmiPrvSe.exe.

I've uninstalled Avast and have been running without it for 2 weeks now. Since then, I've not had a repeat of the system choking that I was getting (Task Manager reporting 99% disk usage) and looking in ProcMon I find no reference to tzres.dll which was practically filling my screen previously.

I appreciate that problems are often not A+B=C, but making no other changes other than to uninstall Avast has removed this tzres issue so it looks pretty damning!

Unless I see something to make me confident that Avast have identified and fixed this issue, I will not be renewing my contract when it expires in January (3x PCs and 3x mobile devices).

CAN WE PLEASE HAVE AN UPDATE FROM ENDT OR OTHER STAFF AS TO CURRENT STATUS!




Posting in an old topic is never a good idea. This isn't a problem if you're running the latest version of Avast.
Please start your own topic and supply us with system and security related information so you can receive some help. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline g24

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #25 on: October 22, 2015, 04:30:20 PM »
Hi bob3160 - thanks for getting involved.

I was/am running the latest version of Avast - I'm pretty meticulous about that (but without jumping on beta releases) - and it is a problem.

I spoke with support about this two weeks ago, and they eventually told me it was a 'known Windows issue' which they could fix for me if I took out an annual contract. The upsell seemed to be all they were interested in telling me. It was at that point that I risked uninstalling and voila, manifestation of the problem went away.

I called them again today to let them know that uninstalling seemingly removed the problem, which suggested a strong association with Avast itself. When I discussed this thread with the operator, he said that as a member of staff (ENDT) had got involved in the thread, the likelihood was that there was a fix currently in process for the next release.

I don't really see how raising a duplicate thread on a subject covered here - a thread which is still open and unresolved - is helpful.

My comment here was to encourage Avast to chime in and say "Yep. We've identified the problem and are working on a fix, hopefully for release by X date."

Offline bob3160

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #26 on: October 22, 2015, 06:25:25 PM »
Hi bob3160 - thanks for getting involved.

I was/am running the latest version of Avast - I'm pretty meticulous about that (but without jumping on beta releases) - and it is a problem.

I spoke with support about this two weeks ago, and they eventually told me it was a 'known Windows issue' which they could fix for me if I took out an annual contract. The upsell seemed to be all they were interested in telling me. It was at that point that I risked uninstalling and voila, manifestation of the problem went away.

I called them again today to let them know that uninstalling seemingly removed the problem, which suggested a strong association with Avast itself. When I discussed this thread with the operator, he said that as a member of staff (ENDT) had got involved in the thread, the likelihood was that there was a fix currently in process for the next release.

I don't really see how raising a duplicate thread on a subject covered here - a thread which is still open and unresolved - is helpful.

My comment here was to encourage Avast to chime in and say "Yep. We've identified the problem and are working on a fix, hopefully for release by X date."
You spoke to a third party support contracted by Avast but you didn't speak to Avast.
To contact Avast directly use the following:
https://www.avast.com/en-us/support
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline bluto32

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #27 on: October 23, 2016, 07:33:14 PM »
(I am running Windows 10 Professional 64-bit and the latest version of Avast Free.)

While using Procmon ("Process Monitor" from SysInternals) to diagnose an unrelated issue, I noticed that my PC was accessing tzres.dll and tzres.dll.mui 100s of times a second via wmiprvse.exe.

Having spent most of the day trying to figure out what was causing the problem, I eventually stumbled across this thread. I temporarily disabled Avast (turned off self-defence, removed from start-up) and rebooted my PC. Success! Upon restarting Avast, the problem immediately returned.

It's been a year since the last post in this thread; is there a proper fix for this problem yet? (Other than the workaround described by the link in post 10: manually restarting the "Windows Management Instrumentation" service.)

Bluto
« Last Edit: October 23, 2016, 11:59:55 PM by bluto32 »

Offline bluto32

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #28 on: October 25, 2016, 01:54:51 AM »
I checked my parents' laptop today: they also have Avast Free (12.3.2280 build 12.3.3154.19), but with Windows 10 Home rather than Professional.

Same problem with constant hard disk activity due to wmiprvse calling tzres.dll hundreds of times per second.

Assuming there isn't a fix within Avast itself, does anyone know how to:

1) Force the WMI service ("Windows Management Instrumentation") to load after Avast while booting up Windows 10

or

2) Get the WMI service to restart automatically at the end of booting up Windows 10?

Bluto

Offline arvindpdmn

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Re: WmiPrvSe.exe is calling tzres.dll multiple times per second with Avast
« Reply #29 on: October 25, 2016, 03:06:26 PM »
Just did a Windows 10 update. Then I enabled developer mode and installed bash on ubuntu on windows. Then I ran mv command that hanged the bash terminal. This is noted in a bug: https://github.com/Microsoft/BashOnWindows/issues/1261

Then I started seeing this problem of CPU high utilization of WmiPrvSe.exe and tzres.dll.  DCOM Server Process was shown as the culprit. I stumbled upon this thread: http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-auto-update-broke-computer/594c54f7-f54f-4084-bf8d-ee1adc12d6d0

This thread claims, "This issue may arise when some of the Windows components gets corrupted." In fact, there are many other threads that don't mention Avast as the culprit. So I thought mv command had corrupted Windows files. Did a scan using sfc /scannow but no problems were found.

Then I restarted my PC. Now, instead of "DCOM Server Process", Avast was shown the culprit. I am inclined to think that Avast is the scapegoat. The problem occurred somewhere and "settled" at Avast.

I did a little experiment. I restarted PC. Before Avast had a chance to start, went to Services and manually stopped it. CPU was at 2%. A minute later I started Avast. CPU remained at 2%. Everything looks good. Possibly, a solution is to manually start Avast at boot up. But I am unable to change it to Manual mode due to Permission Denied error.

EDIT
====
I realize that even if Avast starts automatically, I could manual stop and start it from the icon tray. This returns the system to low CPU utilization.
« Last Edit: October 25, 2016, 03:15:06 PM by arvindpdmn »