Author Topic: Online registration does nothing, offline code not formatted properly  (Read 1834 times)

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My Avast! Free registration expires in 30 days, and I thought I'd just go ahead and renew now to get that out of the way.  However, the registration button in Avast just pops a "loading" box that closes after 15 seconds.  Further, the registration code sent to me via email doesn't work.

I received a code with a 19-character string, a dash, then an 8-character string ( XXXXXXXXXXXXXXXXXXX-XXXXXXXX ).  However, Avast itself is asking for a set of three 6-character strings ( XXXXXX-XXXXXX-XXXXXX ), so what I've received doesn't even fit.

The "how to" page ( http://www.avast.com/en-us/faq.php?article=AVKB9 ) shows the entry field being able to accept the type of key that I received, so I'm really not sure what I'm supposed to be doing here.

Entry field I get: http://i.imgur.com/CLdGKXv.png
Field on "how to" page: http://static.avast.com/support/kb/images/v9/avkb9/en/09b2-en_a9f_registration-offline-enterkey_2.png