Author Topic: "Sorry, We can't work with you"  (Read 8926 times)

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Offline dbarry

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"Sorry, We can't work with you"
« on: June 23, 2014, 01:41:12 AM »
I got this message the first time I ran GrimeFighter.  What does it mean?

Offline schmidthouse

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Re: "Sorry, We can't work with you"
« Reply #1 on: June 23, 2014, 01:49:50 AM »
Check system requirements before running GrimeFighter. :)
Curious, What OS are you running?
GrimeFighter doesn't work on W.8 or 8.1
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.2.2450b/Secureline VPN v.5.9.5357b/ADU v.21.1.1187b/ASB v.88.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.2.2450b/ADU v.21.1.1187b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline al8

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Re: "Sorry, We can't work with you"
« Reply #2 on: July 02, 2014, 01:46:41 PM »
I've the same problem. The OS is Windows 7 x64 English.

Looks like it's a waste of time & money. Even more, support never have answered as well as  money back team.

I would never ever advice to anybody use GrimeFighter!!! What's a Piece of crap.

Offline Valery3

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Re: "Sorry, We can't work with you"
« Reply #3 on: July 20, 2014, 05:45:49 PM »
Hello,

I have the same problem on 1 PC (Windows 7): the reason is because RAID is not supported, but this is not written on system requirement at all.  :(
On my second PC: was no error message, but the Windows boot time was absolutely horrible after the GrimeFighter "optimization" (more than 10 minutes!). Hopefully, I was able to undo all changes, but definitively I will no more use this software.  :o

Then I asked to get my money back, but my warranty period will finish in a few without any answer to my ticket about this...
Like a lot of person on this forum experienced, all tickets go directly to trash.  >:(

I lost all my trust with Avast now.

Offline Eddy

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Re: "Sorry, We can't work with you"
« Reply #4 on: July 20, 2014, 06:15:33 PM »
Tickets don't go to the trash, they will be handled.
You just have to be patience.
It can take 10 days.

Offline Davidek

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Re: "Sorry, We can't work with you"
« Reply #5 on: July 21, 2014, 09:47:03 AM »
Hi Valery,

If you post your ticket number here I will follow up with our refund team to make sure it is handled.


Offline gisaacs333

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Re: "Sorry, We can't work with you"
« Reply #6 on: July 26, 2014, 04:00:44 PM »
send a email to avast or call them
it shuld work with any os after xp
if it does not they shuld make it work
or give u a refund
my help is free because i know a lot and the best things in life are free
hoped i helped
good luch
and stay virus free

Offline Eddy

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Re: "Sorry, We can't work with you"
« Reply #7 on: July 26, 2014, 04:09:23 PM »
If you have bought GrimeFighter and are using windows 8, it will not work.
It is clearly stated in the system requirements.
That means avast don't have to give you a refund.
If they still do it, it is called coulance (leniency) which is a very nice thing from avast.

Offline gisaacs333

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Re: "Sorry, We can't work with you"
« Reply #8 on: July 28, 2014, 03:16:22 PM »
they shuld !fix the problom
or refund your money
my help is free because i know a lot and the best things in life are free
hoped i helped
good luch
and stay virus free

Offline Eddy

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Re: "Sorry, We can't work with you"
« Reply #9 on: July 28, 2014, 03:24:53 PM »
gisaacs333,
The are constantly working on fixing things and they do refund if you are entitled too.
Sometimes they even give a refund if someone is not entitled to get it.

Valery3,
you still haven't provided your ticket number.
If you don't, there is nothing davidek can do for you.
Don't worry about the 30 day period.
It seems to me that you created the ticket within the 30 days.
That means the problem will be solved or you will get the refund.

Offline gisaacs333

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Re: "Sorry, We can't work with you"
« Reply #10 on: July 28, 2014, 04:05:39 PM »
ok
i get it
my help is free because i know a lot and the best things in life are free
hoped i helped
good luch
and stay virus free

Offline Sy182

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RAID config and Grimefighter
« Reply #11 on: October 30, 2014, 12:52:05 PM »
Does anyone know if the fact that Grimefighter won't work with a RAID configuration is being looked at/worked on, or indeed resolved yet?

Offline henros1.samp

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Re: "Sorry, We can't work with you"
« Reply #12 on: October 30, 2014, 11:37:38 PM »
Hi, I sent a forum message recently and was asked to review a message on GRIME FIGHTER to see why mine would not work. I read the reviews I was asked to look at and again tried to run it again this morning and it said "HQ,ABORT THIS MISSION, ERROR IN SEDATING GET IN CONTACT WITH SUPPORT   http://HTTP://SUPPORT.AVAST.COM" and here is where I end up.

Therefore I now wish to CANCEL the GRIME FIGHTER PROGRAM and have AVAST TRANSFER my $aus64.99 to the PREMIER AVAST VIRUS PROTECTION.

Thank you

Harry SAMPSON
henros1.samp@bigpond.com

Offline schmidthouse

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Re: "Sorry, We can't work with you"
« Reply #13 on: October 30, 2014, 11:46:29 PM »
Hi, I sent a forum message recently and was asked to review a message on GRIME FIGHTER to see why mine would not work. I read the reviews I was asked to look at and again tried to run it again this morning and it said "HQ,ABORT THIS MISSION, ERROR IN SEDATING GET IN CONTACT WITH SUPPORT   http://HTTP://SUPPORT.AVAST.COM" and here is where I end up.

Therefore I now wish to CANCEL the GRIME FIGHTER PROGRAM and have AVAST TRANSFER my $aus64.99 to the PREMIER AVAST VIRUS PROTECTION.

Thank you

Harry SAMPSON
henros1.samp@bigpond.com

Hi.
I don't believe it works the way you are suggesting.
Your alternative is to submit a Ticket for a Refund here and give all details of your situation :http://www.avast.com/contact-form.php
 and then you are free to purchase Avast Premier. :)
« Last Edit: October 30, 2014, 11:48:06 PM by schmidthouse »
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.2.2450b/Secureline VPN v.5.9.5357b/ADU v.21.1.1187b/ASB v.88.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.2.2450b/ADU v.21.1.1187b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION

Offline Davidek

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Re: "Sorry, We can't work with you"
« Reply #14 on: October 31, 2014, 10:38:15 AM »
Mr Sampson,

Please do open a support ticket for a refund of GrimeFighter, in trying to sedate your PC we recognized something in your registry that caused this message.  It basically means that we are erring on the side of caution and not running the app.  Early next year we will be adding a function to read the registry before purchase so users don't end up with this frustration as you have faced.

Once you have opened a support ticket please post it here and I will follow up to make sure it is handled asap.

Thank you