Author Topic: removed my google chrome -  (Read 4712 times)

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Offline sue.23466

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removed my google chrome -
« on: July 02, 2014, 07:51:11 PM »
yesterday i found my internet connection very slow, i did a virus scan with microsoft tool and t found several malware and trojans which it removed but said it was only partieally able to remove 2 . so today i installed avast and did a full scan. it found 2 issues which i did an automatic fix on, it then asked me to a reboot scan which i did. half way through i had a power cut. when power resumed PC did a system restore to before ful lscan so i did this again. Same 2 issues found and removed. This time it did not ask for a reboot scan. Problem is that afterwards i no longer had access to internet with my browser, google chrome. I can still get emails, use ipad with same router etc. I have checked all connections, rebooted etc but no luck gaining interent access with google chrome. So.. i have manually done another system restore to before time of scan and browser works again. although still slow. I really dont understand why this is but really want the software to remove the threats. i dont have any other browsers installed. any ideas please?

Offline essexboy

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Re: removed my google chrome -
« Reply #1 on: July 02, 2014, 07:56:59 PM »
What did Avast remove ?  As some of these adwares add a proxy to the internet connection

Download OTL  to your Desktop
Secondary link
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.


  • Select All Users
  • Select LOP and Purity
  • Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir "%systemdrive%\*" /S /A:L /C
/md5start
rpcss.dll
/md5stop
CREATERESTOREPOINT


  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Attach  both logs

Offline sue.23466

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Re: removed my google chrome -
« Reply #2 on: July 02, 2014, 08:15:44 PM »
here's the report, though as i said I did a system restore to before the avast scan so hope it still helps

Offline sue.23466

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Re: removed my google chrome -
« Reply #3 on: July 02, 2014, 08:33:03 PM »
ignore that, just read your post properly and will do scan again with the specifics you requested.

Offline essexboy

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Re: removed my google chrome -
« Reply #4 on: July 02, 2014, 08:33:47 PM »
OK :)

Offline sue.23466

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Re: removed my google chrome -
« Reply #5 on: July 02, 2014, 08:41:18 PM »
ok the correct version.. thankyou for looking at it

Offline sue.23466

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Re: removed my google chrome -
« Reply #6 on: July 02, 2014, 09:01:50 PM »
oh, and the extras  :-\  sorry

Offline essexboy

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Re: removed my google chrome -
« Reply #7 on: July 02, 2014, 09:20:00 PM »
Sue could you open the OTL text on your desktop and select file.. Save as..  Encoding ANSI and the reattach please


Offline sue.23466

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Re: removed my google chrome -
« Reply #8 on: July 02, 2014, 09:22:34 PM »
done i think  :)

Offline essexboy

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Re: removed my google chrome -
« Reply #9 on: July 02, 2014, 09:27:08 PM »
OK change of tack as it is still not taking...  It is a problem with the forum software not you

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.

  • It will produce a log called FRST.txt in the same directory the tool is run from. 
  • Please attach both logs generated.

Offline sue.23466

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Re: removed my google chrome -
« Reply #10 on: July 02, 2014, 09:36:10 PM »
ok here it goes

Offline essexboy

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Re: removed my google chrome -
« Reply #11 on: July 02, 2014, 09:49:26 PM »
Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Offline sue.23466

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Re: removed my google chrome -
« Reply #12 on: July 02, 2014, 10:06:19 PM »
here is the fixlog, will do next step now

Offline essexboy

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Re: removed my google chrome -
« Reply #13 on: July 02, 2014, 10:09:38 PM »
Once Adwcleaner has finished could you let me know how the system is behaving please

Offline sue.23466

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Re: removed my google chrome -
« Reply #14 on: July 02, 2014, 10:21:23 PM »
here is the next log. system seems to be running more smoothly, not as fast as it usually is but a lot better than previously.