Author Topic: Stop Error at Boot-up  (Read 2032 times)

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MattC

  • Guest
Stop Error at Boot-up
« on: July 22, 2005, 10:07:39 AM »
Hi,
my Home version of Avast has just updated the program and now I'm getting Stop Errors on a blue screen
0x0000001E in ntoskrnl.exe

I know that it is Avast as, if I go in in Safe Mode and uninstall, the PC works fine.

I have a AMD XP2400+ processor, 1gig ram running Windows 2000 Professional.
Any suggestions?

I dont want to have to change my a/v provider if I can avoid it.. ???
thanks
Matt

Offline igor

  • Avast team
  • Serious Graphoman
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  • Posts: 11818
    • AVAST Software
Re: Stop Error at Boot-up
« Reply #1 on: July 22, 2005, 10:12:39 AM »
There should be minidumps (corresponding to the bluescreens) in WinNT\Minidump folder. Could you please send them to vlk@avast.com for inspection? Thanks.

MattC

  • Guest
Re: Stop Error at Boot-up
« Reply #2 on: July 22, 2005, 10:24:23 AM »
OK - I'm away for a few days after tomorrow, so I'll try to get to this tonight.
thanks for responding so quickly
Matt