Author Topic: Grimefighter win7 issue  (Read 2835 times)

0 Members and 1 Guest are viewing this topic.

Offline justin.lith

  • Newbie
  • *
  • Posts: 2
Grimefighter win7 issue
« on: July 03, 2014, 05:31:30 PM »
Hello,

I had avast security for over 5 yrs. I have paid license for a year now. Satisfied with service, I decided to purchase Grimefighter.
I seem that all runs smoothly until after some time it gives message saying:
HQ, abort the mission,
Your windows setting have some data we don't recognize. To play it safe, we can't run on this PC.

My lap top runs on win7 home premium sp1.

Please advise me how to run Grimefighter.

Thank you
Justin

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6563
  • When you think you know, Think Again
Re: Grimefighter win7 issue
« Reply #1 on: July 03, 2014, 06:27:07 PM »
Hello,

I had avast security for over 5 yrs. I have paid license for a year now. Satisfied with service, I decided to purchase Grimefighter.
I seem that all runs smoothly until after some time it gives message saying:
HQ, abort the mission,
Your windows setting have some data we don't recognize. To play it safe, we can't run on this PC.

My lap top runs on win7 home premium sp1.

Please advise me how to run Grimefighter.

Thank you
Justin


Apparently you can't run the program.
You can open a support ticket and see if there's any useful information that comes from that, explain whats going on, or you can request a Refund.
Either way, post your 'Support Ticket' # back here. :)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION

Offline justin.lith

  • Newbie
  • *
  • Posts: 2
Re: Grimefighter win7 issue
« Reply #2 on: July 03, 2014, 07:21:50 PM »
Thanks for fast reply.
Although i don't quite understand how to open support ticket here.
Could you please advise me.
Thanks,
Justin

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6563
  • When you think you know, Think Again
Re: Grimefighter win7 issue
« Reply #3 on: July 03, 2014, 07:37:25 PM »
No worries ;)
You can use this contact link:www.avast.com/contact-form.php

My appologies, try this: http://www.avast.com/support
Scroll down to "Reguest Support" and click 'Submit a Ticket'
Post the ticket # back here.
« Last Edit: July 03, 2014, 07:41:11 PM by schmidthouse »
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION