Author Topic: Grime fighter won't connect to internet  (Read 19224 times)

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Offline AvastUser123321

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Re: Grime fighter won't connect to internet
« Reply #15 on: December 22, 2014, 10:30:45 PM »
Since everyone is posting their ticket #'s for a speedier refund, might as well post mine:

#LMZ-331-47815

It's a shame, I really wanted this product to work. Here's to hoping they fix this mess.

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #16 on: December 22, 2014, 10:39:13 PM »
When did you submit the ticket?
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Offline AvastUser123321

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Re: Grime fighter won't connect to internet
« Reply #17 on: December 24, 2014, 06:02:24 PM »
When did you submit the ticket?

I submitted mine on December 22 2014 at 12:28pm. They said they'd reply within 24 hours but they haven't. I'll just assume it's because it's close to Christmas.

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #18 on: December 24, 2014, 06:07:29 PM »
When did you submit the ticket?

I submitted mine on December 22 2014 at 12:28pm. They said they'd reply within 24 hours but they haven't. I'll just assume it's because it's close to Christmas.

Yes, folks posting ticket numbers have usually waited for quite some time already.
As you only submitted your ticket 2 days ago please give the process time to complete.
Response can take up to 2 weeks, If you have not heard/had response after that time (taking Holiday shut down into account) then post back here. :)
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Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #19 on: January 05, 2015, 12:27:53 PM »
Hi Avastuser123321,

Ticket has been sent to the refund team, hope it will be handled today or tomorrow latest.

Cjezzard, thanks for this info.  I think it might be very useful to us

David393, not sure if I completely understand your problem.  However, there are some issues with wifi and GrimeFighter working together.  It might be your case and a refund would be necessary unfortunately.

Best regards,

Davidek

Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #20 on: January 05, 2015, 12:30:07 PM »
Hi Jstew,

I also sent your ticket to the refund team for expediting.  If the refund hasn't been issued already, it will be today or tomorrow.

Sorry for this inadequate experience :(

Best regards,

Davidek

Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #21 on: January 05, 2015, 04:57:17 PM »
Hi Jstew and AvastUser,

Both of your refund requests have been processed today.  Sincere apologies for this frustrating situation.

Best regards,

Davidek

Offline dala

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Re: Grime fighter won't connect to internet
« Reply #22 on: January 08, 2015, 04:29:23 PM »
Amikor el alszik a számitógép a takaritáshoz és kéri a csatlakozást az internethez a felajánlott Wi Fi lehetőségek közül nem csatlakoztathato, nekem pedig a mobil eszközöm kikapcsolt állapotban nem csatlakoztatható a szolgáltatóhoz.

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #23 on: January 08, 2015, 06:07:25 PM »
Hello
THis is an English forum please post in English, or you can try here:https://forum.avast.com/index.php?board=21.0  :)
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Offline Brian129

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Re: Grime fighter won't connect to internet
« Reply #24 on: January 12, 2015, 06:48:36 PM »
I am having the same problem: Grimefighter wont connect to the net.

I submitted a ticket on January 8 (HSR-693-17834) and was told I should receive a reply within 24 hours.  So far, nothing.

If this is not going to work, I want a refund.

BCK

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #25 on: January 12, 2015, 07:09:15 PM »
I am having the same problem: Grimefighter wont connect to the net.

I submitted a ticket on January 8 (HSR-693-17834) and was told I should receive a reply within 24 hours.  So far, nothing.

If this is not going to work, I want a refund.

BCK

Being you submitted a ticket, patience is required now. :)
Process can take a couple of weeks (Buisness days), don't expect immediate resolution.
Do not submit another ticket or amend the existing one as this then puts it at the back again and the process takes longer for everyone.

***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline mmclachlan420

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Re: Grime fighter won't connect to internet
« Reply #26 on: February 03, 2015, 12:55:45 AM »
It's been 6 days now and no reply. Wanting refund for this as it will not connect to the internet on my computer. I've seen others posting their support ticket for the same exact issue in here after waiting as well and it seemed to work for them.

Ticket # KMW-598-31838

Thanks, Mike McLachlan

Offline mmclachlan420

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Re: Grime fighter won't connect to internet
« Reply #27 on: February 11, 2015, 11:01:03 PM »
I've submitted ticket for refund due to not being able to connect.

Ticket Number #KMW-598-31838

Submitted on January 27 2015. It's been over 2 weeks now without a response. Getting irritated with the lack of customer service. Even a "Sorry but we are really backed up now" response would suffice. Not a very good way to go about pleasing your customers.

Thanks, Mike M

Offline ertevu

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Re: Grime fighter won't connect to internet
« Reply #28 on: February 12, 2015, 02:11:55 PM »
Hello, I paid for Avast GrimeFighter license number: GMF-00-001-12-MR but I can not use it.
After a dormant computer can not communicate with the Internet.
For several days I write about this to the company Avast, but no one written off.
How to recover the amount of money paid?.
Henryk  Szostakiewicz

Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #29 on: February 13, 2015, 02:28:25 PM »
Hi Henryk, Mike and Brian,

I asked our refund team to expedite you requests.  It should take a day or so to get processed on our side and then maybe another 2 days by your bank but please be sure this being handled.

Best regards,

Davidek