Author Topic: Grime fighter won't connect to internet  (Read 19222 times)

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Offline mmclachlan420

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Re: Grime fighter won't connect to internet
« Reply #30 on: February 17, 2015, 01:46:03 AM »
Thanks for the reply and insight David.

Offline Jude4

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Re: Grime fighter won't connect to internet
« Reply #31 on: March 24, 2015, 06:21:55 PM »
IS THERE ANY PROGRESS ON GRIMEFIGHTER ?
LOOKING FOR A BLACKLIST OF NON COMPATIBLE WIFI CARDS/DONGLES.

DOES ANYONE CARE ?


Offline mustang1989

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Re: Grime fighter won't connect to internet
« Reply #32 on: March 25, 2015, 07:15:44 AM »
Hey guys. I'm having the same problem with the Grimefighter not connecting to the internet. Have refreshed several times and tried to wait it out but it will stay on the "Unable to connect to the internet" page until I reboot it back to windows. I'm running Windows 7 Home Premium for an OS. Any answers yet or tricks that I haven't tried? I used Grimefighter on my XP laptop and it worked great with no issues. Additionally I'm not running the free version. I bought into the upgraded version and have had it for the last two years so far with no problems until now. Any help would be greatly appreciated.
« Last Edit: March 25, 2015, 07:22:44 AM by mustang1989 »

Offline robherrington

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Re: Grime fighter won't connect to internet
« Reply #33 on: March 26, 2015, 01:13:01 AM »
I bought a licence on one of my PCs and it worked great.
I bought a licence on my other PC and it hangs up on the "sedating your PC" screen for about 20 minutes before finally telling me there was an error "sedating" because it can't connect to my network.

the PC that it works on connects via WiFi with a WG111v3 2.0 USB wireless adapter.
I've tried the other PC via that same adapter and plugged directly to my router. Neither approach works.

like the rest of you, I've submitted a ticket. Ticket ID: #OAL-407-65042

I hope that the issue can be resolved because I am pleased with the results on the machine that works. However, if there is no hope for the other machine, I'd like to know ASAP and get my refund in like manner.

Offline sumit1

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Re: Grime fighter won't connect to internet
« Reply #34 on: March 30, 2015, 07:42:52 PM »
I bought and ran Grime Fighter today. Could not connect to LAN after I ran Grime Fighter. I have since uninstalled and reinstalled my network adapter device driver, and tried to use the windows to diagnose and fix the problem.
I now see after reading all the  messages that there is an issue with the software.
Disappointing.

Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #35 on: March 31, 2015, 12:58:58 PM »
Hi,

Please let me apologize for this frustrating experience.  It would greatly help if you could open a support ticket and include your GrimeFighter log with the ticket.

You can open a ticket here:
https://support.avast.com/

The log is located in C:  Windows, jumpshot.com folder.  The file is grimefighter.txt

This will help us understand what the issue might be and at least provide clearer information on next steps (refund, workaround, etc..)

Best regards,

Davidek

Offline robherrington

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Re: Grime fighter won't connect to internet
« Reply #36 on: April 01, 2015, 12:55:11 AM »
Thanks for the info on the lig file. I guess ill submit ANOTHER ticket with that included and re-tie my waiting shoes...

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #37 on: April 01, 2015, 01:45:58 AM »
Thanks for the info on the lig file. I guess ill submit ANOTHER ticket with that included and re-tie my waiting shoes...

Post the Ticket # back here for follow up. :)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
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Offline cocherrie_mae

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Re: Grime fighter won't connect to internet
« Reply #38 on: May 26, 2015, 06:08:12 AM »
i can't connect as well!  :( i'm so disappointed with this product. please refund my subscription: Product SKU: GMF-00-001-36-MR

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #39 on: May 26, 2015, 05:51:31 PM »
i can't connect as well!  :( i'm so disappointed with this product. please refund my subscription: Product SKU: GMF-00-001-36-MR

As stated in post #37:
You can open a ticket here:https://support.avast.com/

Request a Refund. Process will take at least 5 business days.
Only submit 'once' and any further alteration to the original ticket will result in a further delay of processing
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION

Offline wiwin_kurniawan

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Re: Grime fighter won't connect to internet
« Reply #40 on: May 27, 2015, 06:33:55 AM »
Grimefighter won't connect to the internet....my connection is good. Please refund :( I would like to use my money to upgrade to avast premier.

Intel(R) Core(TM) i5-2400 CPU @3.10GHz
RAM 4GB
32 bit OS

order ID: 10162647262 / Product SKU: GMF-00-001-12-MR
« Last Edit: May 27, 2015, 07:00:23 AM by wiwin_kurniawan »

Offline wiwin_kurniawan

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Re: Grime fighter won't connect to internet
« Reply #41 on: May 27, 2015, 06:39:32 AM »
Grimefighter won't connect to the internet....my connection is good. Please refund :(

Intel(R) Core(TM) i5-2400 CPU @3.10GHz
RAM 4GB
32 bit OS
order ID: 10162647262 / Product SKU: GMF-00-001-12-MR

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #42 on: May 27, 2015, 07:25:59 PM »
Grimefighter won't connect to the internet....my connection is good. Please refund :(

Intel(R) Core(TM) i5-2400 CPU @3.10GHz
RAM 4GB
32 bit OS
order ID: 10162647262 / Product SKU: GMF-00-001-12-MR

As stated in post #37:
You can open a ticket here:https://support.avast.com/
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION

Offline hueytaxi229

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Re: Grime fighter won't connect to internet
« Reply #43 on: May 27, 2015, 10:25:01 PM »
I have the same issue with grime Fighter not connecting to the internet.  I run W7.  Your direction to open a ticket only directs me to having my confirmation number resent.

Offline apithanos

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Re: Grime fighter won't connect to internet
« Reply #44 on: June 01, 2015, 03:26:31 PM »
Hello,

I purchased the license yesterday and have the same problem: I tried for several times yesterday night and today. I receive message that

"Iceweasel can't establish a connection to the server at grimefighter."

My network connection is perfect and working fast to all my devices (PC, laptop, ipad, mobile)

My OS is Windows XP, SP2 and my order number is: 10255251962

If you can't fix it in timely manner, then consider a refund please?

Thanks.