Author Topic: Unable to delete some viruses  (Read 5678 times)

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Offline hanik99

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Unable to delete some viruses
« on: July 06, 2014, 05:24:13 PM »
I downloaded the free version of Avast because my computer got infected with Malware and so I did a full system scan and there were 15 total infected file and it managed to delete 12 of them but for the other 3 it said "Error: The system cannot find the file specified (2)", how can I fix this and delete those viruses? (because they are still affecting me).

Offline Pondus

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Re: Unable to delete some viruses
« Reply #1 on: July 06, 2014, 05:28:34 PM »
more info ..... location of files detetec?
screenshot of detection result ...... you may need to open up the coulumn so we can see full file path


Offline Pondus

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Re: Unable to delete some viruses
« Reply #2 on: July 06, 2014, 05:40:00 PM »
Quote
The system cannot find the file specified (2)",
it usually means the files are not there anymore ...... and a reboot and new scan often comes up clean

Quote
how can I fix this and delete those viruses? (because they are still affecting me).
how .... what are your symptoms?





Offline hanik99

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Re: Unable to delete some viruses
« Reply #3 on: July 06, 2014, 05:45:54 PM »
File name                                                    Severity   Status                                        Result
b:\program files\...\suprasavingsservice.exe   High  Threat:Win32:BullSave-D[Adw]   Error: The system cannot find the file                 .                                                                                                                                    specified (2)
b:\program files\...\suprasavingsservice.exe   High  Threat:Win32:BullSave-D[Adw]   Error: The system cannot find the file              .                                                                                                                                    specified (2)
b:\program files\...\suprasavingsservice.exe   High  Threat:Win32:BullSave-D[Adw]   Error: The system cannot find the file               .                                                                                                                                    specified (2)

They all seem to be identical but they were detected separately and cannot be remove/deleted.


Symptoms:
Random words on website if you scroll over them it come up with an ad from supra savings
Some videos on website aren't displayed because it says I need to download the newest version of Codec (a Malware Virus - I looked it up on the internet).
Sometime (even on secure site) a pop up appears.

Offline Pondus

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Re: Unable to delete some viruses
« Reply #4 on: July 06, 2014, 05:50:07 PM »
and what are those that where detected and removed?

Offline Pondus

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Re: Unable to delete some viruses
« Reply #5 on: July 06, 2014, 05:52:31 PM »
follow instructions here    https://forum.avast.com/index.php?topic=53253.0
attach (not copy and paste) Malwarebytes and OTL logs .....

make sure you save OTL as ANSI and not Unicoding


Offline hanik99

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Re: Unable to delete some viruses
« Reply #6 on: July 06, 2014, 06:23:57 PM »
Okay this may take me a little while but so far Anti-Malware has dected 27 infections...

Offline hanik99

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Re: Unable to delete some viruses
« Reply #7 on: July 06, 2014, 06:52:14 PM »
First Log

Offline Pondus

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Re: Unable to delete some viruses
« Reply #8 on: July 06, 2014, 07:04:41 PM »
yea, your comp is full of crap files .... and also a trojan detection
PUP = not virus / Possible Unwanted Program .... usually crap that comes bundled with free downloads

did you take any action on them? .... the log dont say   http://blog.malwarebytes.org/news/2013/09/selecting-all-pups/

malware experts are notified and will check logs when they arrive




Offline hanik99

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Re: Unable to delete some viruses
« Reply #9 on: July 07, 2014, 01:12:11 AM »
I have deleted most of the unwanted software and here are some more logs (Anti-Malware ones again)

Offline hanik99

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Re: Unable to delete some viruses
« Reply #10 on: July 07, 2014, 01:20:22 AM »
here are the OTL.Txt and Extras.Txt

Offline hanik99

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Re: Unable to delete some viruses
« Reply #11 on: July 07, 2014, 01:22:27 AM »
Sorry but I have school tomorrow and it's late where I live so I will do the last bit tomorrow (as soon as I can) Thanks for the help!

Offline essexboy

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Re: Unable to delete some viruses
« Reply #12 on: July 07, 2014, 02:44:40 PM »
Could you open the OTL log on your desktop and click File > Save as....  and ensure that the coding is set to ANSI, then save and re-attach please

Details in this thread https://forum.avast.com/index.php?topic=53253.0

Offline hanik99

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Re: Unable to delete some viruses
« Reply #13 on: July 07, 2014, 04:42:58 PM »
Oh ok sorry (the other one too? Or not?)

Offline hanik99

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Re: Unable to delete some viruses
« Reply #14 on: July 07, 2014, 04:48:40 PM »
when I try to download aswMBR.exe Avast keeps blocking it as a virus