Author Topic: IE crashes with Online Security plugin since 9.0.2021  (Read 3605 times)

0 Members and 1 Guest are viewing this topic.

Offline RuudAvast

  • Jr. Member
  • **
  • Posts: 21
    • Ruud's weerhoek
IE crashes with Online Security plugin since 9.0.2021
« on: July 05, 2014, 07:45:56 PM »
After installing 2014 R4 9.0.2021 and engaging Online Security plugin Internet explorer crashes and keeps crashing. I could only rectify this by repair installing Avast and avoid the use of the Online Security plugin.

Here is my windows fault report log on this:

Logboeknaam:   Application
Bron:          Application Error
Datum:         5-7-2014 15:51:06
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau:        Fout
Trefwoorden:   Klassiek
Gebruiker:     n.v.t.
Computer:      RUUD-WIN-7
Beschrijving:
Naam van toepassing met fout: iexplore.exe, versie: 11.0.9600.17126, tijdstempel: 0x53882d40
Naam van module met fout: MSVCR110.dll, versie: 11.0.51106.1, tijdstempel: 0x5098826e
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000005ed64
Id van proces met fout: 0x1660
Starttijd van toepassing met fout: 0x01cf985829161a8a
Pad naar toepassing met fout: C:\Program Files\Internet Explorer\iexplore.exe
Pad naar module met fout: C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCR110.dll
Rapport-id: 68894c3f-044b-11e4-b883-20cf30b27258
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-07-05T13:51:06.000000000Z" />
    <EventRecordID>211865</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RUUD-WIN-7</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iexplore.exe</Data>
    <Data>11.0.9600.17126</Data>
    <Data>53882d40</Data>
    <Data>MSVCR110.dll</Data>
    <Data>11.0.51106.1</Data>
    <Data>5098826e</Data>
    <Data>c0000005</Data>
    <Data>000000000005ed64</Data>
    <Data>1660</Data>
    <Data>01cf985829161a8a</Data>
    <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>
    <Data>C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCR110.dll</Data>
    <Data>68894c3f-044b-11e4-b883-20cf30b27258</Data>
  </EventData>
</Event>
Windows 10 Home , Chrome

Offline lynnefryer

  • Newbie
  • *
  • Posts: 1
Re: IE crashes with Online Security plugin since 9.0.2021
« Reply #1 on: July 06, 2014, 01:13:14 PM »
Get the same crash IE11 windows 7 64 bit

Code: [Select]
Log Name:      Application
Source:        Application Error
Date:          05/07/2014 20:08:46
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lynnefryer-PC
Description:
Faulting application name: iexplore.exe, version: 11.0.9600.17126, time stamp: 0x53882d40
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc0000005
Fault offset: 0x000000000005e3ae
Faulting process id: 0xbc0
Faulting application start time: 0x01cf98848a558af1
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCR110.dll
Report Id: c97ef1fd-0477-11e4-b618-fd9e6b75533b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-07-05T19:08:46.000000000Z" />
    <EventRecordID>31002</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lynnefryer-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iexplore.exe</Data>
    <Data>11.0.9600.17126</Data>
    <Data>53882d40</Data>
    <Data>MSVCR110.dll</Data>
    <Data>11.0.51106.1</Data>
    <Data>5098826e</Data>
    <Data>c0000005</Data>
    <Data>000000000005e3ae</Data>
    <Data>bc0</Data>
    <Data>01cf98848a558af1</Data>
    <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>
    <Data>C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCR110.dll</Data>
    <Data>c97ef1fd-0477-11e4-b618-fd9e6b75533b</Data>
  </EventData>
</Event>

Offline RuudAvast

  • Jr. Member
  • **
  • Posts: 21
    • Ruud's weerhoek
Re: IE crashes with Online Security plugin since 9.0.2021
« Reply #2 on: July 09, 2014, 11:02:21 AM »
Here is the reply I received on the ticket I posted on this issue:

It maybe caused by the browser compatibility with avast! add-on. Please remove this addon, for now. The security of your browser/pc will not be compromised. This add-on serves for advisory purposes only and sometimes is conflicting with registry instructions, written by the browsers. Your Internet conection, will be still protected by our web-shield


Please follow the step by step guide to remove the avast! component you need: http://www.avast.com/faq.php?article=AVKB96#idt_0004 ( Browser Protection Box )
Windows 10 Home , Chrome