Author Topic: How to restore all data (phone contacts, photos, messages...)  (Read 3846 times)

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  • Guest
Hi,
My phone got virus infected and stop working normally. I reset my phone. I went to my.avast.com portal to restore my data. After I chose  "restore all" item and clicked Send, I logged in to avast app on my android phone. I always see the status saying that the portal hasn't received any response from my phone. And now my phone's status is ARCHIVED (Your device has been paired a second time. This entry is the OLD registration of the device, which only exists as a container to keep your old device data.). I signed out avast on my phone and tried to restore my data but there is no way to choose the phone to restore in "Select a device to restore your files to:" ( "Restore all" screen )

How can I do restore my data ?

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  • Guest
Re: How to restore all data (phone contacts, photos, messages...)
« Reply #1 on: December 25, 2014, 01:31:45 AM »
I need to know the answer for that question :) I have the same problem.