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Author Topic: Phone locked, Can't remember PIN  (Read 3824 times)

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Phone locked, Can't remember PIN
« on: July 05, 2014, 10:42:45 AM »
Hey guys, I know this happens often so I'll get straight to the point. I installed Avast, activated Anti Thief, later on I uninstalled avast, than a few days ago I removed my SIM and Anti Thief locked my phone. I don't remember the PIN because I used Avast over 15 months ago, and also I didn't receive a back up PIN. How do I unlock my phone? Thanks
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Offline Filip Havlicek

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Re: Phone locked, Can't remember PIN
« Reply #1 on: July 05, 2014, 11:13:14 AM »
Hi,

putting your old SIM back doesn't work?

Filip
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Re: Phone locked, Can't remember PIN
« Reply #2 on: July 06, 2014, 09:35:58 AM »
No, it still sets off the alarm.
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Offline Filip Havlicek

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Re: Phone locked, Can't remember PIN
« Reply #3 on: July 06, 2014, 09:42:19 AM »
OK, I guess you don't remember if you connected your device to an avast! Account, right?

Filip
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Re: Phone locked, Can't remember PIN
« Reply #4 on: July 06, 2014, 01:02:30 PM »
No I can't recall, but I think I didn't
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Offline Filip Havlicek

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Re: Phone locked, Can't remember PIN
« Reply #5 on: July 07, 2014, 09:53:33 AM »
The backup PIN, how does it not work? It says it failed sending the PIN or your other (friend) number just doesn't receive the SMS?

Filip
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Re: Phone locked, Can't remember PIN
« Reply #6 on: July 07, 2014, 11:35:43 AM »
He just didn't receive an SMS
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Offline Filip Havlicek

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Re: Phone locked, Can't remember PIN
« Reply #7 on: July 07, 2014, 11:48:10 AM »
Are you sure it was sent to the number you think it was? :) If you set it up 15 months ago, maybe you put a different number there.

Filip
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Re: Phone locked, Can't remember PIN
« Reply #8 on: July 07, 2014, 01:41:26 PM »
I am sure, I used my brother's number and it is the same.
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Offline Filip Havlicek

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Re: Phone locked, Can't remember PIN
« Reply #9 on: July 07, 2014, 07:06:36 PM »
In that case I'm out of ideas, sorry :( Try searching the forum, there might be something I don't know off the top of my head.

Filip
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Re: Phone locked, Can't remember PIN
« Reply #10 on: July 08, 2014, 11:37:39 AM »
Alraight. Thank you
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Re: Phone locked, Can't remember PIN
« Reply #11 on: July 11, 2014, 10:34:39 AM »
Is there a way to resend me a backup PIN if I give you a phone number?
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Offline _George_

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Re: Phone locked, Can't remember PIN
« Reply #12 on: July 11, 2014, 11:00:35 AM »
Go to my.avast.com to your account where you see your smartphone and try to change your avast password.
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