Author Topic: licence key  (Read 1679 times)

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licence key
« on: August 13, 2014, 03:14:30 PM »
Does anyone know if and where the licence key is stored on my pc? I just upgraded to Avast internet security but I typed an invalid email address when I purchased the product  and I never received the key. I have submitted a ticket to avast support to change my email to the correct one and resend the key but reading on the forum that the response times can be rather "slow" I was wondering if there was another way to get it locally as I want to install it on my other laptop.

Thanks in advance.

Offline Eddy

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Re: licence key
« Reply #1 on: August 13, 2014, 03:18:07 PM »
login at http://my.avast.com and change the email there.

after that:
http://www.avast.com/resend-license-paid.php

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Re: licence key
« Reply #2 on: August 13, 2014, 03:38:58 PM »
yeah thanks eddy I did that and when I clicked on resend licence i got this response

Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

I think this is because when I filled in my purchase details I did not type out my email address correctly.

Offline Eddy

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Re: licence key
« Reply #3 on: August 13, 2014, 06:25:25 PM »
I suggest you create a support ticket:
https://support.avast.com/