Author Topic: insert license file  (Read 1601 times)

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Offline ckelly

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insert license file
« on: July 17, 2014, 06:06:34 PM »
I hope someone can help me!

We received avast! Endpoint Protection Suite free for education.  I have yet to successfully download the thing completely, because I get all the way though restarting my computer and the whole nine yards... now I'm at Setup, and it has a blank where I'm to "Insert License File:".  I don't have any such thing; checked the original email that said we were approved; there is nothing like a license file anywhere.  I've gone back to the original email where it says "Download My License," and I get an error message:  "Unable to insert the license file.  The license is not valid for this product."  ???

I am very frustrated.  I am a teacher, not that tech-savvy, but I do not understand what is happening here and frankly don't have time to be messing with this!  I have tried to get help from customer support but they won't help me further because we did not pay for technical support; they directed me here.

HELP!!!

Offline Eddy

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Re: insert license file
« Reply #1 on: July 17, 2014, 06:35:29 PM »
The phone support is NOT handled by avast but a third party.
Don't pay them, they are useless and only out after your money.

You can contact avast directly through the contact form:
www.avast.com/contact-form.php

Do you have/had another av installed?
If so which one and how did you remove it?