Author Topic: Unable to browse web with Avast 2014.9.01021  (Read 8100 times)

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Unable to browse web with Avast 2014.9.01021
« on: July 20, 2014, 07:06:31 AM »
Just upgraded to the new version and i am unable to browse most websites, it just hangs. Have done clean install and still no change. Turn of web shield and it works perfectly. WTF is going, Avast use to be something you could rely on. Ideas anyone or do i just uninstall and go for another product

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #1 on: July 20, 2014, 07:44:11 AM »
- Which avast!..?? (Free/Pro/IS/Premier)
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV(s) did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #2 on: July 20, 2014, 07:58:22 AM »
i think the versions was 2014, not sure, used avast for many years, Win 7 x 64, Zone alarm for firewall, problem has to be with Avast, turn off web shield and works perfectly, affected IE, Fire and Chrome. Fixed problem now, uninstalled an put on AVG ( Yuk ). Please need help, really want to go back to Avast, no point if i have to turn off web shield
Current version running was Avast 2014.9.01021 free

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #3 on: July 20, 2014, 08:02:40 AM »
Drop ZA and try again.

First, be sure to get rid of all remnants of your prior installed AV(s).
-> http://www.avast.com/faq.php?article=AVKB11

Then:
1. Download avast! Free Antivirus: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #4 on: July 20, 2014, 08:12:23 AM »
Ill retry, dont know what diff zone alarm firewall ( only ) will do, but give it a go, did use avast clear and ran ccleaner to remove reg entries from previous versions of avast, downloading from your link now and report back in 30min
« Last Edit: July 20, 2014, 08:16:20 AM by andtraci »

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #5 on: July 20, 2014, 08:23:05 AM »
OK, awaiting your reply.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #6 on: July 20, 2014, 09:18:44 AM »
No diff, really annoying

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #7 on: July 20, 2014, 09:21:29 AM »
Add the two lines in your WebShield.ini

[General]
UseStreamFilter=0

Reboot afterwards.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #8 on: July 20, 2014, 09:28:41 AM »
little more help please, where is it?

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #9 on: July 20, 2014, 09:30:10 AM »
C:\ProgramData\AVAST Software\Avast\WebShield.ini
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #10 on: July 20, 2014, 09:39:27 AM »
wont allow me to modify need to shut avast first?

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #11 on: July 20, 2014, 09:45:03 AM »
Temporarily disable self defence.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #12 on: July 20, 2014, 09:53:49 AM »
done it in safe mode just testing

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #13 on: July 20, 2014, 10:09:45 AM »
internet wouldnt work then, did as requested and had these  lines auto added

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Re: Unable to browse web with Avast 2014.9.01021
« Reply #14 on: July 20, 2014, 09:40:10 PM »
To rule out an infection: Attach your basic logs. (MBAM, FRST and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0