Author Topic: Stuck at SAFE MODE, does not accept password  (Read 6719 times)

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Offline Agroplod

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Stuck at SAFE MODE, does not accept password
« on: July 20, 2014, 07:37:45 AM »
I downloaded Avast Free and Avast Clean, when I ran Avast Clean it said I need to run in safe mode and now im stuck at windows 8 login screen because it is saying my password is wrong to log onto my PC.

My password is only a 4 Digit number for the sake of kids not playing with my PC, so it is not me using wrong password.

Any help would be appreciated.

Offline SafeSurf

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Re: Stuck at SAFE MODE, does not accept password
« Reply #1 on: July 20, 2014, 09:40:37 AM »
This was a fresh install of v. 2021?  Was it the default install or custom install?
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline Agroplod

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Re: Stuck at SAFE MODE, does not accept password
« Reply #2 on: July 20, 2014, 09:55:14 AM »
I never got to installing the Avast only the Avast Cleaner thinking it was something other than cleaner for Avast. After it asked If I wanted to go safe mode I pressed Ok and since then I have not been able to get past the login screen.

I have tried to fix it with Windows 8 install disk but none of the options are working. I get the message that the place windows is installed is locked by a antivirus program.

My PC also have Malwarebytes installed and HitmanPro, but they have worked very well so far. Was going to use Avast as the AV since I have no AV installed.

Offline SafeSurf

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Re: Stuck at SAFE MODE, does not accept password
« Reply #3 on: July 20, 2014, 10:09:20 AM »
Make sure you have Avast v.2021 on your HD to reinstall.  What version of Avast are you running?

I would suggest that you uninstall Avast using the Avast uninstaller tool:
http://www.avast.com/uninstall-utility.  Then Reboot.

If you don't have a cleaner like CCleaner http://www.piriform.com/ccleaner/builds (select the Slim version on the bottom) and download it if you don't already have it on your machine to get rid of cache and temp. internet files. 

Install Avast as a Custom install; only install the things you want and need, then reboot.  You don't need the Avast Clean with CCleaner, so do not install it.  Perhaps this caused the problem or if you upgraded Avast from a previous version this caused a problem, or if you had remnants of another AV or security software on your machine that can also cause a problem.  We may never know.

Try doing this and let us know if this solves the problem.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline Agroplod

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Re: Stuck at SAFE MODE, does not accept password
« Reply #4 on: July 20, 2014, 10:31:05 AM »
But I can not log into my PC only been able to see the login screen of windows 8.

Offline SafeSurf

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Re: Stuck at SAFE MODE, does not accept password
« Reply #5 on: July 20, 2014, 10:32:30 AM »
Can you get into Safe Mode?

Also, what v. of Avast do you have?
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline Agroplod

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Re: Stuck at SAFE MODE, does not accept password
« Reply #6 on: July 20, 2014, 10:38:04 AM »
It says safe mode but nothing works not even password so just been looking at a blue screen all the time.

I only installed the Avast Clean not the AV itself.

This is what I downloaded but never installed http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe

Offline SafeSurf

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Re: Stuck at SAFE MODE, does not accept password
« Reply #7 on: July 20, 2014, 10:40:02 AM »
If I understand correctly...you did NOT install Avast AV itself, but you installed the Avast Cleaner?
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline SafeSurf

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Re: Stuck at SAFE MODE, does not accept password
« Reply #8 on: July 20, 2014, 10:48:36 AM »
Please tell me the following:

What security software do you have on your machine (AV, firewall, other security software) - both now and in the past.  If in the past, how did you remove it?
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline Agroplod

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Re: Stuck at SAFE MODE, does not accept password
« Reply #9 on: July 20, 2014, 11:20:39 AM »
If I understand correctly...you did NOT install Avast AV itself, but you installed the Avast Cleaner?

Yes.

Malwarebytes Pro and HitmanPro and also I have used AdwCleaner to remove PUP like Conduit.

I do not have any Antivirus installed.


Offline bob3160

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Re: Stuck at SAFE MODE, does not accept password
« Reply #10 on: July 20, 2014, 06:32:34 PM »
When all else fails, start over.

Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Agroplod

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Re: Stuck at SAFE MODE, does not accept password
« Reply #11 on: July 20, 2014, 10:34:10 PM »
This is the program I tried to install when the problem started so that I can not get into my PC

http://files.avast.com/iavs9x/avast_clear.exe

I was thinking it is a cleaner like CCleaner.

I have tried to recover my PC to old point even by starting from BIOS to DVD drive. I have also tried to reinstall windows 8 but it will not let me. Everytime it say the place with Windows is locked by a AV. I have two HDs and im thinking if only I could make the windows 8 install on the second HD I could get into my PC and perhaps delete the problems.

Thanks for trying to help out though.

Offline essexboy

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Re: Stuck at SAFE MODE, does not accept password
« Reply #12 on: July 20, 2014, 10:50:56 PM »
Could you download the following programme to a USB drive

Please download Farbar Recovery Scan Tool and save it to your USB.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Boot from the CD
Windows 8 screen shots
 
When you reboot you will  see this.   
   
Select the language on this screen and keyboard on the next   
   
   
   
Select the Trouble shoot option   
   
   
   
Select Advanced  option    
   
   
   
Select Command prompt   
   
   

Insert the USB with FRST on it
   
At the command prompt type the following  :   
   


The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst64.exe and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Offline Agroplod

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Re: Stuck at SAFE MODE, does not accept password
« Reply #13 on: July 21, 2014, 11:11:47 AM »
In Command I get to the part where I type in flash drive location but I get this error message

"G" is not recognized as an internal or external command, operable program or batch file.

Im running with Windows 8.1 version 6.2.9200
My X have sources written after it and not windows all though the cmd window has same text in the top blue part as the pictures you have posted.

Offline essexboy

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Re: Stuck at SAFE MODE, does not accept password
« Reply #14 on: July 21, 2014, 03:27:40 PM »
Are you typing the following in the command box :

G:\FRST64.exe