No response from CS - mobile licenses

[REDACTED]

I HAVE OPENED TWO TICKETS !!!!!!!!

Ticket #  Richard,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

   Ticket ID: UJQ-673-35213
   Subject: android 4.4.2
   Department: Technical Support (Mobile Products)
   Type: Communication
   Status: Received
   Priority: Normal

You can check the status of or update this ticket online at: https://support.avast.com/Tickets/Ticket/View/UJQ-673-35213

Kind regards,

AVAST Software s.r.o.

Support Center: https://support.avast.com

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

   Ticket ID: UJQ-673-35213
   Subject: android 4.4.2
   Department: Technical Support (Mobile Products)
   Type: Communication
   Status: Received
   Priority: Normal

RESPONSE:  on both tickets  We are sorry, but we have no record in our database of the email address provided. If you need a license key for avast! Free Antivirus, please use this online form to request one: http://www.avast.com/en-us/registration-free-antivirus.php


*******   I HAVE TWO LICENSES THAT EXPIRE 12/2015.   i NEED TO MOVE THEM TO NEW PHONE !!!!  I HAVE AN ONLINE ACCOUNT THAT IS REGISTERED!!!   

WHAT CAN OF ORG IS THIS !!!!!!!!!!!!.  CAN'T FIND WHERE TO CHECK STATUS OF OPEN TICKETS, AND THEY DON'T SHOW ME HAVING LICENSES!!!!!!!!!    THIS SUCKS!!!!!!!!

CUSTOMER SERVICE DO YOUR JOB AND CONTACT ME !!!!!!!!!!!!!!!
TECWINDD@GMAIL.COM

[Eddy]

CAN'T FIND WHERE TO CHECK STATUS OF OPEN TICKETS

The links are in your mail. You even posted them in your message here.

I HAVE AN ONLINE ACCOUNT THAT IS REGISTERED

login at https://my.avast.com with the CORRECT email

CUSTOMER SERVICE DO YOUR JOB

They have done their job. You have used (are using) the wrong email address. That is not their fault.

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« Reply #1 on: Today at 09:50:38 PM »
Quote
Quote
CAN'T FIND WHERE TO CHECK STATUS OF OPEN TICKETS
The links are in your mail. You even posted them in your message here.
Quote

Don't work because it won't log me in even thought my login email and pw allows me to login into my account!!!!

I HAVE AN ONLINE ACCOUNT THAT IS REGISTERED
login at https://my.avast.com with the CORRECT email

As I said I can login in and I have a valid account and active license!!!!!!


Quote
CUSTOMER SERVICE DO YOUR JOB
They have done their job. You have used (are using) the wrong email address. That is not their fault.

Frankly buddy you DO NOT know what you are talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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General Information

Owner:Richard B Hedlind Sr.Operating system:AndroidProducts: avast! Anti-Theft
avast! Free Mobile Security
Device Communication

Last Update:7/17/2014 7:54:48 PMLast Known IP Address:172.26.1.5 (50.43.29.116)Current Battery State: 40 %
Real-Time shields:ON Virus Definitions Updates:ON Program Version: 3.0.7702Definitions Version: 140722-1Anti-Theft:ON Backup:NOT INSTALLED
IMEI/MEID:99000121147486Operator:Verizon Wireless
Last Communication:55 minutes ago (7/23/2014 12:33)
License Information

avast! Mobile Premium Suite:License Detail:Premium licenseLicense Status:VALID

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avast! Mobile Premium Suite
Expiration Date:1/22/2015Subscription Status:VALID

[Eddy]

Looks like you have used another email address at https://support.avast.com than you have on my avast.