My husband was using his computer, when avast popped up and advised he run a boot scan. He did this....and now can't use the computer. There is just a black screen.
He can't access safe mode....and can't boot from a disc. The F8 key on startup does nothing.
He has taken out the battery, and unconnected the power cord....waited, reconnected, and still nothing.
The light comes on showing that something is trying to boot....but nothing.
We've read numerous posts regarding this problem and tried everything suggested.
We contacted Avast....they had us turn it on and hit the F8 key...but nothing happened. After being put on hold for about 10 min...the representative returned and said he could fix it for $179.
Can anyone please provide some help. We can't even reinstall windows at this point.
Thank you....Erin