Please help, I renewed license 13 days ago, and still awaiting payment?

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Hello,,, I renewed my avast internet security subscription on July 18th.. I received 2 identical emails since then thanking me for my order, stating its been processed, but still stated it's awaiting payment. It's been 13 days! Is there anything I can do to help speed the process?? Since then, my sub has run out and my computer is now unprotected! Someone please help.. Thank you!

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I can't help you with payment info, but just as a thought:  You could uninstall and switch to Avast free in the interim.  A full uninstall and reinstall will likely be necessary.

-Noel

[Para-Noid]

You may contact avast via this form http://www.avast.com/contact-form.php
In the drop down menu click on "sales inquiries"

There is an outside chance your purchase has been logged.
If that is the reason use this form to re-send purchased license(s) http://www.avast.com/resend-license-paid.php
Make sure you use the same email as when you purchased.

I don't work for avast so I can grant no guaranties.
But I hope this helps. Please keep us posted. 

[Eddy]

How did you pay ?
Already checked the status in http://my.avast.com ?