Author Topic: Avast Pro Update problem  (Read 16713 times)

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Offline gautam7

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Re: Avast Pro Update problem
« Reply #15 on: August 13, 2014, 03:03:12 PM »
Well finally i submitted a support ticket to avast. They suggested repair or re installation. I tried repair the process successfully completed but update problem remained so i uninstalled avast using avast uninstaller in safe mode. Then i downloaded avast pro from the link they provided. After installation i am facing a new problem. Now avast trey ion has a red cross and it said "you are unprotected-Avast service is off" clicking resolve all does not help. So basically i am without a antivirus right now. Please help. Hitman pro scan and MBAM free scan showed no infection.
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

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Re: Avast Pro Update problem
« Reply #16 on: August 14, 2014, 08:26:17 AM »
Make sure you have the Avast file stored somewhere on your HDD.  Try this uninstaller tool to remove all traces of remnants http://rejzor.wordpress.com/avast-cleanup-tool/, then reboot.  Install Avast, register, set your settings and reboot again.

Make sure nothing in your firewall is blocking Avast.

Let us know how this goes.  Thank you.

Offline gautam7

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Re: Avast Pro Update problem
« Reply #17 on: August 14, 2014, 09:51:57 AM »
@Safesurf
Thanks for the link but after using avast clean up tool 1.3 the problem is still the same. After reboot avast is still showing unprotected- avast service is off.

Regards
Gautam
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

evalpro2@gmail.com

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Re: Avast Pro Update problem
« Reply #18 on: August 14, 2014, 10:08:24 AM »
Do you have the problem if the firewall is off?

Offline gautam7

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Re: Avast Pro Update problem
« Reply #19 on: August 14, 2014, 10:42:23 AM »
Do you have the problem if the firewall is off?
Yes. I am using windows firewall in default mode. But still i shut down windows firewall then rebooted but problem is still the same "unprotected-avast service is off'
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

evalpro2@gmail.com

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Re: Avast Pro Update problem
« Reply #20 on: August 14, 2014, 11:15:49 AM »
If you turn on Windows Defender with the machine's internal firewall (by passing Avast), do you still have the problem?

Is your MBAM on-demand or resident?

Offline gautam7

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Re: Avast Pro Update problem
« Reply #21 on: August 14, 2014, 11:19:53 AM »
I don't use windows defender. I have turned off it long time ago. MBAM in on demand.
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

evalpro2@gmail.com

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Re: Avast Pro Update problem
« Reply #22 on: August 14, 2014, 11:41:07 AM »
If you by pass Avast, I don't want you to go unprotected.  Can you turn it on and update the definitions to test to see if it is Avast or your proxy?

Online bob3160

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Re: Avast Pro Update problem
« Reply #23 on: August 14, 2014, 12:34:44 PM »
I wonder if HtmanPro is the culprit. ???
Can you uninstall it, do a clean install of avast!Pro, reboot.
See if your Pro version of avast is working properly and if it is, reinstall HitmanPro
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Offline gautam7

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Re: Avast Pro Update problem
« Reply #24 on: August 19, 2014, 09:33:47 AM »
Sorry guys i was away from home for few days.
@Safesurf
I have turned on the real time protection of windows defender and updated it through the same proxy avast been refusing to connect.
@Bob3160
There is nothing to uninstall with Hitman pro. Its just a standalone program i just have to run whenever i want it to scan. Besides i a using Hitman pro for ages along with avast
Avast is still unsecured with all service off. What can i do next?

I am still waiting for somebody to analyse the log report i posted in reply 8 of this thread.
« Last Edit: August 19, 2014, 09:36:56 AM by gautam7 »
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline essexboy

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Re: Avast Pro Update problem
« Reply #25 on: August 19, 2014, 03:23:34 PM »
You still have a driver from  Zemana AntiLogger trying to run, this may be causing a conflict.  Could you attach the FRST text file so that I can take a proper look

Offline gautam7

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Re: Avast Pro Update problem
« Reply #26 on: August 20, 2014, 08:47:20 AM »
Thanks Essexboy. Here is the report you asked for. Tell me if you need anything.

Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline Eddy

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Re: Avast Pro Update problem
« Reply #27 on: August 20, 2014, 01:58:50 PM »

Offline essexboy

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Re: Avast Pro Update problem
« Reply #28 on: August 20, 2014, 03:33:04 PM »
You also have an ESET driver running

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
 
S2 ekrn; "C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe" [X]
S1 AntiLog32; \??\C:\Windows\system32\drivers\AntiLog32.sys [X]
C:\Program Files\ESET
C:\Windows\system32\drivers\AntiLog32.sys
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

Offline gautam7

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Re: Avast Pro Update problem
« Reply #29 on: August 21, 2014, 08:17:02 AM »
Here is the log. Avast service are still disabled.
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).