Author Topic: Avast Pro Update problem  (Read 16714 times)

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Offline essexboy

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Re: Avast Pro Update problem
« Reply #30 on: August 21, 2014, 02:55:42 PM »
Could you now repair Avast as the Eset and antikeylogger drivers are gone

Offline gautam7

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Re: Avast Pro Update problem
« Reply #31 on: August 22, 2014, 01:06:11 PM »
@Essexboy

Sorry to say but avast service is still off. Avast support also asked me to remove malwarebyte from my computer. They said i have also have superantispyware but i don't have it i uninstalled it a long time ago. I don't know why they are giving trouble after so along. Same case with eset or antilogar, last i used them may be around 2011.

Can you please try to remove all the junk from my computer?
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline essexboy

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Re: Avast Pro Update problem
« Reply #32 on: August 22, 2014, 01:59:54 PM »
Lets now look at the system services

Download and run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

Offline gautam7

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Re: Avast Pro Update problem
« Reply #33 on: August 23, 2014, 09:02:27 AM »
Here is the report
Farbar Service Scanner Version: 21-07-2014
Ran by Gautam (administrator) on 23-08-2014 at 12:30:36
Running from "C:\Users\Gautam\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
IE proxy is enabled.
ProxyServer: 10.10.127.3:3128


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline essexboy

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Re: Avast Pro Update problem
« Reply #34 on: August 23, 2014, 12:54:05 PM »
Services look good.  Could you install this version of Avast please

http://files.avast.com/beta9x/avast_pro_antivirus_setup.exe  it is the beta (appears to be very stable) and may circumvent the problems you are experiencing


Offline gautam7

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Re: Avast Pro Update problem
« Reply #35 on: August 25, 2014, 08:01:00 AM »
Thanks essexboy,
Avast beta seem to have solved all my problem. Avast is working and its also updating through my university proxy, which was my initial problem where avast refused to connect to internet through proxy. Is there anything i need to do? Can i install back malwarebyte antimalware? is MBAM any good? In the past it did detect something which avast missed in the first place.


Regards
Gautam
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline essexboy

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Re: Avast Pro Update problem
« Reply #36 on: August 25, 2014, 11:07:27 AM »
Certainly, reinstall MBAM.   

I will remove my bits and bobs now :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Download and run Delfix



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave:

Offline gautam7

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Re: Avast Pro Update problem
« Reply #37 on: August 25, 2014, 12:52:15 PM »
Thanks Essexboy, u are a life saver. Ok so i have now uninstalled java, installed MBAM (Free) and cryptoprevent (Free) lets see how everything work. Do i need to update cryptoprevent? I does not seem to be running after installation. I will report back if i run into some trouble.

Regards
Gautam
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline essexboy

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Re: Avast Pro Update problem
« Reply #38 on: August 25, 2014, 01:25:57 PM »
Check crypto prevent for updates weekly.  Just run the programme and select updates on the menu bar

This programme does not run it just hardens the group policy settings in the registry

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Re: Avast Pro Update problem
« Reply #39 on: August 27, 2014, 08:34:24 AM »
Thank you Essexboy for helping the OP.  It was much appreciated.

Gautam7, I'm glad we finally got your machine up and running.  Please let us know if you need assistance again in the future.  Thank you again.  :)

Offline gautam7

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Re: Avast Pro Update problem
« Reply #40 on: August 28, 2014, 12:07:28 PM »
Hi everyone, i am now using avast without any major problem so i think somebody should close this thread. But i am having a very minor trouble with avast. Avast 2015 beta does not seem to automatically update its virus database. Today its been 5 hour since i connected the internet but i got no pop up massage but when i tried to update manually it updated successfully. It might be some beta related problem, i am sure the final build will solve this minor problem.

A big thank you to everyone for the support.

Regards
Gautam
Lenovo B40 laptop/ core i3 4010U CPU (1.7 GHz)/ 4.0 GB RAM/500 GB HDD,OS: windows 10 64 bit, Browser: Google Crome/ FF (adblock plus, lastpass,) Security: Avast pro 10, MBAM (free).

Offline bob3160

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Re: Avast Pro Update problem
« Reply #41 on: August 28, 2014, 03:10:05 PM »
Hi everyone, i am now using avast without any major problem so i think somebody should close this thread. But i am having a very minor trouble with avast. Avast 2015 beta does not seem to automatically update its virus database. Today its been 5 hour since i connected the internet but i got no pop up massage but when i tried to update manually it updated successfully. It might be some beta related problem, i am sure the final build will solve this minor problem.

A big thank you to everyone for the support.

Regards
Gautam
I received an auto update this morning:



If you didn't try the repair function.
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Offline essexboy

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Re: Avast Pro Update problem
« Reply #42 on: August 28, 2014, 03:23:18 PM »
It is all in the timing, if there was no update when the system booted then it will wait four hours before trying again.   If an update is released at 4hours and 2 minutes after the boot up check then you will miss that one as well.  However,   you are covered by streaming updates 


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Re: Avast Pro Update problem
« Reply #43 on: August 29, 2014, 11:17:42 PM »
To add to what Essexboy stated, you can also force a "manual" update as well if you want to.

Offline bob3160

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Re: Avast Pro Update problem
« Reply #44 on: August 30, 2014, 12:45:36 AM »
To add to what Essexboy stated, you can also force a "manual" update as well if you want to.




Or, you can right click the icon in the sys. tray and, select update. Then select which part to update.
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