Author Topic: accessibility issues again!  (Read 7268 times)

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Offline theghost

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accessibility issues again!
« on: August 02, 2014, 02:27:51 PM »
hi,
with the 9.0 release, yet more accessibility issues were introduced into avast
firstly, avast still will not work with the latest snapshot version of nvda without disabling self protection
the other issue is much more critical
avast's system tray icon's right-click  menu isn't accessible
 when hitting applications on the system tray icon  of  avast   nothing happens and the ram usage of avastui.exe increases to about 16 mb until the application is restarted
due to this i've been forced to uninstall avast and am currently using windows defender until this gets fixed
i've tried install reinstall etc with no results
i'm running the latest stable version of avast

Offline Eddy

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Re: accessibility issues again!
« Reply #1 on: August 02, 2014, 03:38:22 PM »
What OS/SP?
What exact version of avast? (version and number)
What vps version?
How did you perform the remove/install ?

Offline theghost

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Re: accessibility issues again!
« Reply #2 on: August 02, 2014, 03:51:31 PM »
hi,
windows 8.1 update
avast 9.0.0.21
did the uninstall through control panel then used avastclear
this problem ocurs with all vps
at the time I removed avast I had the latest signatures

Offline Eddy

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Re: accessibility issues again!
« Reply #3 on: August 02, 2014, 04:11:02 PM »
Do it like this and let's see what happens:
https://forum.avast.com/index.php?topic=147943.msg1074614#msg1074614

Disable Windows Defender before installing avast.

Offline theghost

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Re: accessibility issues again!
« Reply #4 on: August 02, 2014, 11:05:44 PM »
hi,
I will not reinstall the program again until this issue has been reviewed and fixed by the avast team
this is not an issue specific to this pc
it happens with all pcs
I have avast installed on other systems and all have the same problem
my idea would be that somehow the icon has some kind of animation on it
the same problem happened with eset's interface once
I disabled icon animations and that fixed it with eset
so if avast has any animations this would almost certainly resolve the issue
could someone here contact the member of the avast team who is responsible for accessibility and notify him about the issue?

Offline DavidR

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Re: accessibility issues again!
« Reply #5 on: August 03, 2014, 12:54:48 AM »
If you disabled icon animation on eset and that worked for you; have you tried the same with avast, disable icon animation and see if that works ?

avastUI > Settings > Appearance - Tray Icon - uncheck the 'Animate the icon when scanning' option.
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Offline theghost

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Re: accessibility issues again!
« Reply #6 on: August 03, 2014, 09:47:10 AM »
hi,
tried the reinstall
another accessibility issue that I discovered is starting with the latest 9..0.0.21 version the installation process is largely inaccessible
this is probably due to the self defense running during install
unchecking icon animations didn't work
the icon probably moves or shimmers or something since when I move to it the icon's right-click menu isn't accessible and 1 second after I move to the icon my screen reader says unknown 
going without the tray icon is impossible since disabling the shields under settings is also inaccessible
 when the menu comes up with the various disable times 10 mins, 1 hour etc it is impossible to activate it
hitting enter won't work
could someone here report this to the avast team

Offline SafeSurf

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Re: accessibility issues again!
« Reply #7 on: August 03, 2014, 09:54:29 AM »
hi,
windows 8.1 update
avast 9.0.0.21
did the uninstall through control panel then used avastclear
this problem ocurs with all vps
at the time I removed avast I had the latest signatures

It appears that you did not uninstall Avast properly: http://www.avast.com/en-us/uninstall-utility - it should be in Safe Mode and there is a new Uninstaller.  Try this and see if this resolves your problem.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline theghost

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Re: accessibility issues again!
« Reply #8 on: August 03, 2014, 11:51:08 AM »
hi,
this would probably work if this issue was only on this machine
but I have multiple machines with the same issue
what parts remain after uninstall anyway?
when was the new uninstaller released?

Offline SafeSurf

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Re: accessibility issues again!
« Reply #9 on: August 04, 2014, 10:50:40 AM »
There could be remnants remaining that are removed with the Avast Uninstaller Tool used in Safe Mode.  And the new tool is for the versions after I believe version 7 (made for the newer versions).
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Online bob3160

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Re: accessibility issues again!
« Reply #10 on: August 04, 2014, 12:55:15 PM »
@ the ghost,
I run windows 8.1 with the latest updates and avast! on several computers both 32 and 64 bit versions.
As you can see, I don't have any of the problems your describing.
It sounds like there's something else running that's causing a conflict.
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Offline theghost

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Re: accessibility issues again!
« Reply #11 on: August 04, 2014, 03:41:08 PM »
h'\
can you access the  right-click menu with the nvda screen reader
my issue isn't accessing the icon normally (a normal person can do this on my pc) my issue is accessing the icon with a screen reader which is broken
specificly the nvda screen reader

Online bob3160

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Re: accessibility issues again!
« Reply #12 on: August 04, 2014, 05:41:50 PM »
Sorry but I don't use the program.
I'm alerting a Moderator and hopefully someone from Avast! can address this problem for you.
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Offline theghost

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Re: accessibility issues again!
« Reply #13 on: August 04, 2014, 08:00:41 PM »
hi,
thanks for trying to help
should I wait and see or should I open a support tticket

Online bob3160

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Re: accessibility issues again!
« Reply #14 on: August 04, 2014, 08:59:31 PM »
hi,
thanks for trying to help
should I wait and see or should I open a support tticket
Don't leave any options unused. Do both. :)
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