accessibility issues again!

[REDACTED]

hi,
i've just opened a ticket

[hradsky]

Hi,
I am trying to reproduce your issue with the information you provided.

OS: Win8.1
Avast: 2014.9.0.2021 (Avast Free)
NVDA: dowloaded from http://community.nvda-project.org/wiki/Snapshots ("Thu Jul 31 09:27:55 2014" version)

But everything works OK, tray icon is accessible and the options are read correctly. Self-defense module is turned on.

Do you have any other screen readers installed? Or perhaps another antivirus?

Make sure your settings look like in settings.png and let me know. 

 

[REDACTED]

hello,
first, how did you get the program to work with self defense enabled?
even the install screen where you have to check google chrome is inaccessible
can you read the context menu of the system tray icon?
could you post here the steps you took to access the icon if you managed to access it
and the steps you took to install the product and disable/enable the shields
and do you mind posting the settings in those images into text
I can't read the images with a screen reader
 could it be a problem with 64 bit?
or the update 1 of windows 8.1
I am not running another antivirus while I use avast

[Eddy]

I am not running another antivirus while I use avast

Are you sure? Windows 8 comes standard with windows defender. Did you disable it?

[REDACTED]

hi,
I disabled windows defender while using avast
I varified that the processes of defender wern't running

[bob3160]

I am not running another antivirus while I use avast

Are you sure? Windows 8 comes standard with windows defender. Did you disable it?

Defender in Windows 8 is automatically disabled when avast! is installed.

[hradsky]

I also run 64b system so that shouldn't be the problem.

I didn't take any special steps to get the program to work.

First I had downloaded Avast! Free Antivirus directly from avast web site (link: http://www.avast.com/index )
then I rebooted the PC and downloaded NVDA from this link: http://nvda.sourceforge.net/snapshots/master/nvda_snapshot_master-10319,6c0a602.exe
and everything worked.

I'm not sure which install screen with google chrome check you mean though. The only options I have after running NVDA is "Install NVDA on this computer" and "Continue running". Both options read avast system tray icon context menu correctly.

The only difference is that I run clean Windows 8.1 not updated Windows 8.

You said you have several PCs with this issue, are all of them updated Windows 8.1?
It seems unlikely but it's possible that it's caused by the update.

Sorry for the pictures. The first shows opened avast gui with checked Self-defense and running NVDA next to avast in system tray.
The second shows system settings. Click Start -> type "screen reader" -> click "Use screen reader"
Make sure everything is unchecked especially in section "Other programs installed" if present.

[REDACTED]

hi,
not all of my pcs are updated to windows 8.1
the self-defense issue and the system tray issue are all reproducable on other oses
were you able to move through through the settings using the keyboard? and access system tray settings with the keyboard
I didn't reboot my pc after reinstalling avast
perhapse a reboot is required for avast to detect screen readers
about the install google chrome setting
I was refering to the install google chrome setting in avast install
this is inaccessible at present
the other components can be checked and unchecked with flat review
and at the final screen before install avast lists components to be installed so if there is something I don't want I can go back and uncheck it

[REDACTED]

hi,
an update on the system tray bug
I decided to do an install with the online installer
and the install was accessible
after the install I was able to access the avast! system tray icon
however after a reboot the tray icon became inaccessible again
this is such a wierd issue

[REDACTED]

hi,
this issue is resolvable with the nvda systray addon
with the nvda  systray addon I was able to access the system tray icon
however since version 7 avast cannot be used with the nvda screen reader without disabling self defense
but the jaws screen reader got allowed through self defense by avast
could the member of the avast team who works on accessibility with avast also allow the nvda screen reader through the self defense
it would be nice not needing to turn off self defense