Author Topic: Unable to install: "There was an error while completing the setup process"  (Read 7422 times)

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New fresh install of Win 7 home premium. Just going through the tediousness of re-installing everything.

Had Avast free version on this PC before needing to reformat and re-install Windows and everything. (NOT Virus related)

Tried downloading it both off avast's web site and cnet. Same thing happens over and over. Follow the instructions, it looks like it's installing and then this happens

I reboot, nothing. It's not installed in control panel - Programs
There's no files installed on my pc when searched for.

Did some google-fuu found out to try this: http://www.avast.com/uninstall-utility   tried, but it doesn't help since nothing was installed so there's no folder to go to to clean out.

Tried running as Admin, as well as in safe and same thing.

Not sure what it's beef is, I've installed it on this machine in the past and many others with no trouble at all.

Attached the Log from the 'view setup log' if that helps

Any idea whats going on? Why this is happening? Can anyone help?

Trying to install on desktop PC, Windows 7 Home Prem, on C drive, fresh computer.

Also, if someone does respond and needs more info - I work nights so I'm heading to bed now so I won't be able to respond for a few hours when I get up. ^_^;
« Last Edit: August 07, 2014, 05:33:28 PM by terrijonah »

Offline bob3160

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Did you do a clean install of Windows or, restore the recovery partition which may contain a trial AV ???

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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I have same problem... Maybe its donwload server error
sry form y english

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Did you do a clean install of Windows or, restore the recovery partition which may contain a trial AV ???
I do format C: disk and reinstall windows still doesnt work...

Offline Eddy

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Did you install all windows updates as well as all drivers for your system before trying to install avast?
Did you disable the windows av before trying to install avast?

Offline bob3160

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Try doing a repair:
Program and Features > select avast!> scroll down select repair > Reboot
If that doesn't work, do a clean install follow the directions from the link in my signature.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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oh nice, now, when i disable windows firewall, seem its work now ! thanks
« Last Edit: August 07, 2014, 05:49:54 PM by ticor »

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Bob: It was a full format and install.. I may have goofed with a .sys file thing... and computer NOPED :B Lesson learned.

Eddy: Brilliant! If I could bake you muffins or something I would. Looks like not all the windows updates were done (I thought they had been yesterday) but I poked it to get the last few and tried running Avast in Admin mode once more and it installed!

You guys have been a great help. Thank you SO SO much!

ticor: Your english is ok. I'm not sure if you have the same problem as I do, but check your windows updates, making sure they were all downloaded and installed worked for me. Hopefully that will work for you as well!

Offline bob3160

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Happy to hear your problem is solved. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Thank you all again very much. I hope you all have a wonderful day!

Ticor: Glad to hear you got yours fixed too!