Slowly, but surely it is getting better.
It is not going fast, but it is getting forward.
Well, you do have to submit a ticket if you want your money back.
Although many users have problems with it, don't forget the majority doesn't.
In general people post if they have a problem, not if everything is working fine.
In my opinion it doesn't have to be discontinued because it has a lot of potential.
I do believe that avast released it way to early to the public.
But as it often goes with commercial companies...
They buy something/do a take-over and that is costing (a lot of) money.
So the CEO's and such say "Go sell it, we need to make money in order to get our investment back a.s.a.p. and start making a profit with it."