Author Topic: problems on start up  (Read 10535 times)

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Offline SafeSurf

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Re: problems on start up
« Reply #15 on: August 22, 2014, 07:50:47 AM »
1.  Update your Windows Defender definitions (you will use this as a back up later when Avast is uninstalled), but keep it off for now.

2.  Do a complete Avast Uninstall as stated earlier using the Avast Uninstaller Tool and Rejzor's Tool In SAFE MODE, then reboot.

3.  Turn ON Windows Defender (WD) as well as the machine's internal firewall (FW).

4.  If you have MBAM (Malwarebytes-Antimalware) Premium, which I hope you do, make sure this is also functioning properly for an extra layer of protection (it works differently than an AV, but is compatible with AV's).  If you like, you can get the free version for now since we will need the log from that as part of the diagnostics for the malware specialists.  Most of us here use MBAM anyway.

5.  I need you to run scans and attach logs to make sure we are not dealing with malware causing your problems.  Please refer to the directions listed on this link: https://forum.avast.com/index.php?topic=53253.0 and follow the directions for posting the basic logs for:

- MBAM
- Farbar Recovery Scan
- aswMBE.exe

Please ATTACH them to your next post so that can be reviewed for malware.  Thank you.
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Offline vincewillis

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Re: problems on start up
« Reply #16 on: August 23, 2014, 04:06:39 AM »
Well, now I can't completely uninstall Avast even after using their uninstaller and rejzor's tool - the failed miniport warning keeps popping up on start up.

Anyway, here's the results of the scans (I hope the attachments work).

« Last Edit: August 23, 2014, 04:10:15 AM by vincewillis »

Offline vincewillis

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Re: problems on start up
« Reply #17 on: August 23, 2014, 05:29:14 AM »
A little more info concerning this problem:

1) When I go into the Device Manager the avast! Firewall NDIS Filter Miniport is listed under Network Adapters with a yellow triangle.

2) In the Device Manager the CD-ROM Drive also has a yellow triangle. When I right click it and then click the "Scan for hardware changes" option, I get the "avast! Firewall NDIS Filter Miniport" failed to install warning too - just like I do on start up.

Offline SafeSurf

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Re: problems on start up
« Reply #18 on: August 23, 2014, 09:34:44 AM »
I have requested one of the Malware Removal Specialist to review your logs.  If there is nothing wrong, then I suggest you submit a ticket, but for now, so not make any changes to your machine since you made the logs.  If something is found, the Malware Specialist will give you further instructions.  Thank you.
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Offline essexboy

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Re: problems on start up
« Reply #19 on: August 23, 2014, 12:47:16 PM »
Hi open device manager
Right click avast! Firewall NDIS Filter Miniport and select uninstall
Reboot.

If you still get the new device wizard
Then go back to device manager
Right click avast! Firewall NDIS Filter Miniport and select disable

Let me know which method worked

Offline vincewillis

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Re: problems on start up
« Reply #20 on: August 24, 2014, 01:29:33 AM »
Hi open device manager
Right click avast! Firewall NDIS Filter Miniport and select uninstall
Reboot.

If you still get the new device wizard
Then go back to device manager
Right click avast! Firewall NDIS Filter Miniport and select disable

Let me know which method worked

Ok, I uninstalled it and that stopped the "device driver software was not successfully installed" and "avast! Firewall NDIS Filter Miniport.....failed" warnings on start up. I won't reinstall Avast until I at least have my computer serviced by a technician, it runs slow sometimes. Thanks to everyone for your help.

Offline Alikhan

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Re: problems on start up
« Reply #21 on: August 24, 2014, 01:33:55 AM »
Hi open device manager
Right click avast! Firewall NDIS Filter Miniport and select uninstall
Reboot.

If you still get the new device wizard
Then go back to device manager
Right click avast! Firewall NDIS Filter Miniport and select disable

Let me know which method worked

Ok, I uninstalled it and that stopped the "device driver software was not successfully installed" and "avast! Firewall NDIS Filter Miniport.....failed" warnings on start up. I won't reinstall Avast until I at least have my computer serviced by a technician, it runs slow sometimes. Thanks to everyone for your help.

Don't waste your money on a technician. Could you elaborate on what "slow" issues you are having?

avast! Firewall NDIS Filter Miniport was last used in v8 IIRC correctly and what Essexboy stated above should have fully removed it. It hasn't been used in any builds of v9 and if you have it most likely has meant your installation of avast! is corrupt.

Have you checked in device manager>view>show devices>Non-Plug and Play drivers if there are any more avast! files with a yellow triangle, they shouldn't be there.
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Offline vincewillis

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Re: problems on start up
« Reply #22 on: August 24, 2014, 07:45:13 AM »
Don't waste your money on a technician. Could you elaborate on what "slow" issues you are having?

avast! Firewall NDIS Filter Miniport was last used in v8 IIRC correctly and what Essexboy stated above should have fully removed it. It hasn't been used in any builds of v9 and if you have it most likely has meant your installation of avast! is corrupt.

Have you checked in device manager>view>show devices>Non-Plug and Play drivers if there are any more avast! files with a yellow triangle, they shouldn't be there.

There's nothing with the word "avast" there nor is there anything with a yellow triangle. There's a "NDIS System Driver" and a "NDIS Usermode I/O Protocol". I'm only mentioning them because "avast! Firewall NDIS Filter Miniport.....failed" was the warning I kept getting. Since I uninstalled the avast! Firewall NDIS Filter Miniport from the Device Manager the problem has disappeared.

My computer starts slow, shuts down slow, and sometimes takes awhile to load a page of a website. Sometimes - not often - it won't load and I have to try again.

Offline SafeSurf

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Re: problems on start up
« Reply #23 on: August 24, 2014, 07:47:44 AM »
@ vincewillis,

Essexboy is Certified and knows what he is doing.  A "technician" can be anyone off the street.  Now that we have your logs, which a technician most likely cannot interpret, please let him help you.  After all, we are free.  Essexboy has a job doing this during the day, but volunteers in the evening (his time).  I recognized that something was wrong, so this is why I asked for his assistance.  He will figure out the problem and has special tools he uses to diagnose the problem to fix things.  I know you are frustrated, but please let him help you.
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Offline essexboy

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Re: problems on start up
« Reply #24 on: August 24, 2014, 01:51:16 PM »
Looking at the logs it is just a bit of TLC required.  Run the following and let me know if there is an improvement

 Please download Junkware Removal Tool to your desktop.
  • Right-mouse click JRT.exe and select "Run as Administrator" the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • post the contents of JRT.txt into your next message.
THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
FINALLY

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.  Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Offline thekochs

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Re: problems on start up
« Reply #25 on: August 24, 2014, 04:14:35 PM »
Have you checked in device manager>view>show devices>Non-Plug and Play drivers if there are any more avast! files with a yellow triangle, they shouldn't be there.
There's nothing with the word "avast" there nor is there anything with a yellow triangle.

Do not forget when in Device Manager to go to the VIEW pull-down tab and select "Show Hidden Devices"

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Offline vincewillis

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Re: problems on start up
« Reply #26 on: August 24, 2014, 08:59:51 PM »
I'm sorry but I'm having health issues right now and have to stop for awhile, I hope to get back to this soon.

Thanks to all.

Offline thekochs

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Re: problems on start up
« Reply #27 on: August 24, 2014, 09:08:39 PM »
I'm sorry but I'm having health issues right now and have to stop for awhile, I hope to get back to this soon.

Thanks to all.

Please get better.....this is only a computer....not a priority.
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Offline SafeSurf

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Re: problems on start up
« Reply #28 on: August 25, 2014, 12:52:29 AM »
We are here for you when you return.  I hope you recover soon.  Health take priority...I know...I've been there.  Feel better.
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