Author Topic: Adding Exclusions  (Read 8480 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Adding Exclusions
« on: August 18, 2014, 09:40:37 AM »
Acting on the advice of another member, rather than post my question, I decided to do a search. Tried 'Adding Exclusions' and then simply 'Exclusions' but in both cases got a 'No matches' result. So I would be very grateful if someone would point the way to accessing the Adding Exclusions facility in my Avast user interphase.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37590
  • Not a avast user
Re: Adding Exclusions
« Reply #1 on: August 18, 2014, 09:52:04 AM »
Do you know that avast have a FAQ section    http://www.avast.com/faq.php?q=exlusion#searchForm

FAQ section  http://www.avast.com/faq.php
FAQ videos   http://www.avast.com/faq.php?q=video#searchForm

And for those who need it, language can be changed in top right corner
Be aware that some of the topics are only written in english


« Last Edit: August 18, 2014, 10:05:36 AM by Pondus »

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #2 on: August 18, 2014, 10:06:56 AM »
   http://www.avast.com/faq.php?q=exlusion#searchForm

Hi Pondus and thank you for the quick reply. Regarding the video link above, my problem is that when I double click on the avast icon on my desktop, I get a different window than is shown in the video. I get this window:



Where am I going wrong?

EDIT: I note that the video in the 3rd llink is identical to that in the first.
« Last Edit: August 18, 2014, 10:12:11 AM by blowtorch73 »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37590
  • Not a avast user
Re: Adding Exclusions
« Reply #3 on: August 18, 2014, 10:09:45 AM »
On left side .... the tools icon, what do you find there? ..... i am on iPad so cant see
Or the cog weel at bottom left ...

« Last Edit: August 18, 2014, 10:11:54 AM by Pondus »

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #4 on: August 18, 2014, 10:15:14 AM »
Looked at both the cog wheel and tools but no obvious access there. :(

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #5 on: August 18, 2014, 10:38:14 AM »
Been on to UK helpline and have been advised to do an Avast re-install. :)

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5695
  • Spartan Warrior
Re: Adding Exclusions
« Reply #6 on: August 18, 2014, 10:41:29 AM »
Forum help is free and if you're using third-party phone support, I'd really advise against that.

See attachment below to see how to open the sidebar to what it should be: 
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #7 on: August 18, 2014, 11:31:54 AM »
Forum help is free and if you're using third-party phone support, I'd really advise against that.

See attachment below to see how to open the sidebar to what it should be:
Hi mchain and thank you for your input. Phone support was one of the options given via one of the links in a previous reply and the phone support was from the official Avast helpline in the UK. However, after r-installing I am still left with the same window I had before even after following your one click advice.


EDIT:BTW The interphase image shown via Pondus's link video is entirely different from my own and the one in your reply.
« Last Edit: August 18, 2014, 11:36:47 AM by blowtorch73 »

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #8 on: August 18, 2014, 04:03:48 PM »
Open Avast user interphase->Scan->Scan Settings->Exclusions :)

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5695
  • Spartan Warrior
Re: Adding Exclusions
« Reply #9 on: August 18, 2014, 08:58:51 PM »
Open Avast user interphase->Scan->Scan Settings->Exclusions :)
Seems you found your setting.   :)   

I seem to see a red border around the screenshot of AIS in a post above.  Is that the avast! sandboxed window?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #10 on: August 19, 2014, 10:38:56 AM »
Open Avast user interphase->Scan->Scan Settings->Exclusions :)
Seems you found your setting.   :)   

I seem to see a red border around the screenshot of AIS in a post above.  Is that the avast! sandboxed window?

I see the the red border too mchain but am not sure what the 'sandboxed window' is. What I do know is that I reproduced the the image (using the snipping tool) from the one that appeared when I clicked on the Avast icom at the bottom right hand side of my screen beside the time.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5695
  • Spartan Warrior
Re: Adding Exclusions
« Reply #11 on: August 20, 2014, 06:40:06 AM »
Easy enough to check.

Open avast gui (graphic user interface/program window)>Click Tools>Click Sandbox.  If avast! is running sandboxed it will show here.  Google is used here as an example.  See attached below:

Results?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #12 on: August 20, 2014, 05:17:48 PM »
Just checked. There is nothing in the sanbox window.

Edit: Should there be anything in there?
« Last Edit: August 20, 2014, 05:45:26 PM by blowtorch73 »

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #13 on: August 20, 2014, 06:57:31 PM »
By the way, the correct term is "interface", not "interphase".

-Noel

REDACTED

  • Guest
Re: Adding Exclusions
« Reply #14 on: August 20, 2014, 10:36:15 PM »
Interface? Not Interphase? Really? It is? Is it? It is! I stand corrected. Well spotted sir.