Adding Exclusions

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Acting on the advice of another member, rather than post my question, I decided to do a search. Tried 'Adding Exclusions' and then simply 'Exclusions' but in both cases got a 'No matches' result. So I would be very grateful if someone would point the way to accessing the Adding Exclusions facility in my Avast user interphase.

[Pondus]

Do you know that avast have a FAQ section    http://www.avast.com/faq.php?q=exlusion#searchForm

FAQ section  http://www.avast.com/faq.php
FAQ videos   http://www.avast.com/faq.php?q=video#searchForm

And for those who need it, language can be changed in top right corner
Be aware that some of the topics are only written in english

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   http://www.avast.com/faq.php?q=exlusion#searchForm

Hi Pondus and thank you for the quick reply. Regarding the video link above, my problem is that when I double click on the avast icon on my desktop, I get a different window than is shown in the video. I get this window:



Where am I going wrong?

EDIT: I note that the video in the 3rd llink is identical to that in the first.

[Pondus]

On left side .... the tools icon, what do you find there? ..... i am on iPad so cant see
Or the cog weel at bottom left ...

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Looked at both the cog wheel and tools but no obvious access there.

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Been on to UK helpline and have been advised to do an Avast re-install.

[mchain]

Forum help is free and if you're using third-party phone support, I'd really advise against that.

See attachment below to see how to open the sidebar to what it should be: 

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Forum help is free and if you're using third-party phone support, I'd really advise against that.

See attachment below to see how to open the sidebar to what it should be:

Hi mchain and thank you for your input. Phone support was one of the options given via one of the links in a previous reply and the phone support was from the official Avast helpline in the UK. However, after r-installing I am still left with the same window I had before even after following your one click advice.


EDIT:BTW The interphase image shown via Pondus's link video is entirely different from my own and the one in your reply.

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Open Avast user interphase->Scan->Scan Settings->Exclusions

[mchain]

Open Avast user interphase->Scan->Scan Settings->Exclusions

Seems you found your setting.      

I seem to see a red border around the screenshot of AIS in a post above.  Is that the avast! sandboxed window?

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Open Avast user interphase->Scan->Scan Settings->Exclusions

Seems you found your setting.      

I seem to see a red border around the screenshot of AIS in a post above.  Is that the avast! sandboxed window?

I see the the red border too mchain but am not sure what the 'sandboxed window' is. What I do know is that I reproduced the the image (using the snipping tool) from the one that appeared when I clicked on the Avast icom at the bottom right hand side of my screen beside the time.

[mchain]

Easy enough to check.

Open avast gui (graphic user interface/program window)>Click Tools>Click Sandbox.  If avast! is running sandboxed it will show here.  Google is used here as an example.  See attached below:

Results?

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Just checked. There is nothing in the sanbox window.

Edit: Should there be anything in there?

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By the way, the correct term is "interface", not "interphase".

-Noel

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Interface? Not Interphase? Really? It is? Is it? It is! I stand corrected. Well spotted sir.