Avast! Free registration is driving me crazy

[Rednose]

Hi guys

I am trying to renew someones Avast! Free licence remotely, but man oh man !

- Online registration doesn't work.
- Offline registration sends her the email, but after copy and pasting Avast! tells me it is no valid licence key 

She has only 7 days left, and I would like to avoid driving 150 km ( and 150 km back ) for this.

Greetz, Red.


P.S. I know how to copy and paste !!!

[Asyn]

Does she use a modified hosts file..??
If so, reset it until the online registration is done.

[DavidR]

What happens when she tries the online registration (that fails) ?

Might be worth a look at this topic which had a similar problem, but for them the off-line registration worked - https://forum.avast.com/index.php?topic=153576.0.

[RejZoR]

This is why i don't get it why re-registration isn't automatic and permanent. It just unnecessarily overcomplicates things.

[Asyn]

This is why i don't get it why re-registration isn't automatic and permanent. It just unnecessarily overcomplicates things.

Some good news here: https://forum.avast.com/index.php?msg=1115271

[Rednose]

Does she use a modified hosts file..??
If so, reset it until the online registration is done.

Yes, she is using the MVPS hosts file, although I can't remember it has caused Avast! registration problems before. That said, I had forgotten she ( she is my fathers girlfriend ) is celebrating her 76th birthday this Sunday, so I will go to her this weekend anyhow. But thank you guys for the input, I appreciate it

Greetz, Red.

[Asyn]

Does she use a modified hosts file..??
If so, reset it until the online registration is done.

1. Yes, she is using the MVPS hosts file...
2. But thank you guys for the input, I appreciate it

1. That's the problem, MVPS blocks the online registration.
2. You're welcome Red.

[Rednose]

That's the problem, MVPS blocks the online registration.

Yes indeed, that was the problem. Any idea what/which hosts file item(s) is/are responsible for the blocking, Asyn ?

Greetz, Red.

[REDACTED]

Hopefully this post doesn't get deleted  . The last 2 post I did which identified the entries were deleted. The entries are google-analytics.com and ssl.google-analytics.com.

[DavidR]

Hopefully this post doesn't get deleted  . The last 2 post I did which identified the entries were deleted. The entries are google-analytics.com and ssl.google-analytics.com.

I have no idea why they might have been deleted - given that this post is totally unrelated to this topic and should have been in its own new topic. Nor is it very clear what it is you are/were saying about google-analytics.com and ssl.google-analytics.com in relation to avast.

I just wonder if they were the same, posting in an unrelated topic, this may have resulted in their removal. I can see nothing in the logs relating to deleted posts for you today.

[REDACTED]

Rednose asked the question "Any idea what/which hosts file item(s) is/are responsible for the blocking." I gave him the answer, the entries in the host file are google-analytics.com and ssl.google-analytics.com. In the other thread the OP was having the same issue.

[DavidR]

Rednose asked the question "Any idea what/which hosts file item(s) is/are responsible for the blocking." I gave him the answer, the entries in the host file are google-analytics.com and ssl.google-analytics.com. In the other thread the OP was having the same issue.

OK, sorry I didn't appreciate that was what you were doing.

I suspect that it may have something to do with the avastUI.exe using google-analytics to monitor who people use the user interface. In earlier versions of avast that is what they used google-analytics for, to get stats on how people navigated the user interface to try an help with usability.

[Rednose]

The entries are google-analytics.com and ssl.google-analytics.com.

Thanks

Greetz, Red.

[REDACTED]

I personally find it disturbing that for everything else I do I most certainly don't need nor want my system contacting Google Analytics, yet Avast requires it.  Certainly it's no big deal to temporarily disable the use of the hosts file while re-registering Avast, but...  I don't count this in the positive column when determining whether Avast provides value.

A request to Avast engineers:  Please make sure your future versions work with the mvps hosts file in place, noting that you HAVE corrected similar issues not long ago with the emergency updater.

-Noel

[REDACTED]

So, I'm having similar problems with registration, but I have no idea what you are talking about in relation to MVPS host files. How do I find disable that file so I can try to register? Thanks!