Author Topic: Avast are cheaters  (Read 10972 times)

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Avast are cheaters
« on: August 22, 2014, 07:09:35 PM »
i was a avast free user. i was given a one time offer to upgrade to avast pro for just 10$(599 INR). but they charged me16$. I find this cheating. I submitted a ticket mentioning the same and there was no response from their customer service. This is very much irritating. i hate avast now. i cudnt find the option for a refund too, very clever avast. i wont buy from u guys nor do i will recommend your product

Offline Eddy

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Re: Avast are cheaters
« Reply #1 on: August 22, 2014, 07:15:22 PM »
In what currency was the offer?
In USD or INR?
How and in what currency did you pay?

E.G.
If the offer was in INR and you paid in USD there can be a difference due to changing exchange rates.

You did find the option to ask for a refund, it is the ticket system.
At what date did you submitted the ticket?
Keep in mind it can take 10 business days (2 weeks).

Offline TrueIndian

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Re: Avast are cheaters
« Reply #2 on: August 22, 2014, 07:19:58 PM »
LOL you call avast cheaters.Buddy,there are av's like quickheal and npav which market so much and provide you worst protection with absolutely double the prices.

Avast offers so much stuff with great protection capabilities all for free  ::)
« Last Edit: August 24, 2014, 07:42:36 AM by True Ind »

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Re: Avast are cheaters
« Reply #3 on: August 23, 2014, 09:54:06 AM »
@ Rahul5,

Try this link for Avast Customer Support https://support.avast.com/Tickets/Submit.  Thank you. :)


@ True Ind, Please watch your language since children also read this forum.  Thank you.

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Re: Avast are cheaters
« Reply #4 on: August 27, 2014, 03:54:44 PM »
i paid in INR. May be avast is better but billing more than they advertise hurts.

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Re: Avast are cheaters
« Reply #5 on: August 27, 2014, 03:57:22 PM »
@eddy i did submit a ticket asking for a refund immediately. but they never responded. this what made me think avast as cheaters

Offline Eddy

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Re: Avast are cheaters
« Reply #6 on: August 27, 2014, 04:44:55 PM »
You should have gotten a automatic confirmation.
Did you got it?
Perhaps in your spam folder?
Check to make sure you have used the correct email and did not made a typo.

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Re: Avast are cheaters
« Reply #7 on: August 28, 2014, 01:14:50 AM »
hi eddy
i got the automatic confirmation email within 5min of submitting the ticket. no response after that

Offline Eddy

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Re: Avast are cheaters
« Reply #8 on: August 28, 2014, 12:11:22 PM »
Have patience, it can take up to 10 business days (2 weeks).

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Re: Avast are cheaters
« Reply #9 on: November 20, 2014, 02:45:54 PM »
its been 3 months no refund yet  >:( . wtf man

Offline DavidR

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Re: Avast are cheaters
« Reply #10 on: November 20, 2014, 05:01:07 PM »
@   Rahul5
What was the support ticket ID ?

I have tried to attract attention to this topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: Avast are cheaters
« Reply #11 on: November 20, 2014, 06:01:03 PM »
Rahul, 3 months is indeed too long.
Please mention the ticket number here as David asked.
I'm pretty sure someone from avast will take care of it a.s.a.p.

Offline lukas.hasik

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Re: Avast are cheaters
« Reply #12 on: November 28, 2014, 12:43:02 PM »
3 months is long time. When the refund process is initiated then it's mostly automated. Bank to bank communication. I'll check on our side...
Quality is also a feature.

Offline moroni

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Re: Avast are cheaters
« Reply #13 on: November 28, 2014, 01:16:44 PM »
its been 3 months no refund yet  >:( . wtf man

Hi Rahul5,

Your refund was posted to your card on 3 September. Could you please check it with your bank?

Please let me know :)

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Re: Avast are cheaters
« Reply #14 on: December 01, 2014, 11:27:12 AM »
ticket no #AKH-395-36048