Avast services not starting

[REDACTED]

Hi guys,

I recently installed Avast on a laptop as an attempt to remove some viruses.
Once I had installed it I come across an issue where the services would not start, and applying fix to get the program to do it for me has failed. Is this a fault with avast, the laptop or some virus blocking the system from enabling the services and if so, is there a way to diagnose this to find out which one and why?

Windows Vista Service Pack 2.

I guess this is probably in the wrong section but if it is then could someone move it to the correct one please.

Thanks,

Ant

[Eddy]

What os/sp?
What exact version of avast?
Is there (or was there) any other malware removal software on the system?
If so, which one(s) and/or how did you remove it?

[REDACTED]

Windows Vista SP 2

Avast prog ver. 2014.9.0.2021
Definitions won't update due to services not running.
No other malware removal software present, although there was an previous out-of-date AVAST program on there, and remnants of mcafee and norton.

Just used add and remove programs to uninstall them which obviously failed in some capacity.

[Pondus]

I recently installed Avast on a laptop as an attempt to remove some viruses.

and how did you know you had a virus?
what program detected it?
what was the Malware name given .... and location of detected file(s) .... full file path if you have

[REDACTED]

Was told by family that something detected it, unsure of what detected it or what it was as i wasnt informed specifics sorry. I know that doesnt help too much

[Pondus]

and remnants of mcafee and norton.

it could be a program conflict

Why Using Multiple Antivirus Programs is a Bad Idea   http://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/

got to go ....  eddy will help you clear that   
and you may need to attach a diagnostic log for a removal expert to look at

[Eddy]

Three things to do to start with.
1)
Remove leftovers from Norton and McAcrap
http://www.avast.nl > malware? > remove (old) av

2)
Perform a clean installation of avast.
https://forum.avast.com/index.php?topic=147943.msg1074614#msg1074614

3)
https://forum.avast.com/index.php?topic=53253.0

[REDACTED]

Hey i know that using multiple AV is bad, obviously they don't lol.
thank pondus, i'll be sure to after

ok eddy i'll try those and get back to you

[Pondus]

Eddy first link is wrong     should be  http://www.ache.nl/     

[Eddy]

Thanks for the correction Pondus.
Dang, can't even type the url of my own website correct 

[bob3160]

Thanks for the correction Pondus.
Dang, can't even type the url of my own website correct <$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />

Not a problem Old Man.