Author Topic: Unlimited license not unlimited?  (Read 9333 times)

0 Members and 1 Guest are viewing this topic.

plovell@brownco.k12.in.us

  • Guest
Unlimited license not unlimited?
« on: August 27, 2014, 10:09:42 PM »
We have an unlimited license however, when I login to the console, I see many of our machines showing a key icon on the computer icon. I read in one of the manuals that this means we gone over our licensing limit. How can we fix that, these machines won't deploy because of this issue.

thanks


plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #1 on: August 28, 2014, 09:45:57 PM »
anyone?


Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31301
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Unlimited license not unlimited?
« Reply #2 on: August 29, 2014, 02:16:28 PM »
Created a ticket and ask for a extension of the license.

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #3 on: August 29, 2014, 02:28:45 PM »
the license is unlimited, how can that be extended?

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #4 on: September 03, 2014, 08:05:14 PM »
I'm guessing we should switch to another Anti-virus program, we have hundreds of computers that have no protection because my questions here go unanswered. ==sigh==

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31301
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Unlimited license not unlimited?
« Reply #5 on: September 03, 2014, 08:08:04 PM »
Have you created the ticket ?

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #6 on: September 04, 2014, 05:01:21 PM »
Yes but it has not been answered.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31301
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Unlimited license not unlimited?
« Reply #7 on: September 04, 2014, 05:48:31 PM »
Have patience.

How many systems you are allowed to use under the educational license depend on what was agreed.
It can be that the agreement was for a certain amount of client systems.

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #8 on: September 04, 2014, 06:01:51 PM »
It says (as stated above) the license is unlimited. We have over 2000 machines.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31301
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Unlimited license not unlimited?
« Reply #9 on: September 04, 2014, 06:24:33 PM »
And?
What was agreed?
Look at the license agreement.

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #10 on: September 04, 2014, 06:58:51 PM »
I am told we have 1600 licenses, so we will  need more but, avast is not deployed on 1600 machines, i know that for a fact. 

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #11 on: September 04, 2014, 09:26:29 PM »
Here's the part that doesn't make sense, I added 30 new laptops today and was able to deploy avast on all 30. So, I go back to the machines that have the "key" icon and try to deploy, thinking the license was extended and they didn't deploy. So, I don't think extending the license will fix this issue.

Offline Chad-bisd

  • Hopeful, yet discontent
  • Jr. Member
  • **
  • Posts: 49
    • Beckville ISD
Re: Unlimited license not unlimited?
« Reply #12 on: September 04, 2014, 09:31:19 PM »
If you have more machines in your network than you have licenses, Avast! randomly decides which ones to license and which ones are not.  It's stupid really.  I have an Active Directory domain that has MacBook's joined to it, so when I do a discover task for AD computers, it brings them in.  I have to manually delete them so that I can use all licenses on machines that actually need Avast.

You can request more licenses, or you can delete the machines from the EAC so they do not consume a license randomly, or you can rework your network/AD system so that machines that should not be licensed are not picked up by the discovery tasks.

It's not very practical to randomly assign licenses to machines that are discovered. It makes more sense to assign a license when the client is deployed.

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #13 on: September 08, 2014, 01:58:00 PM »
Someone on our staff would be fired if it took this long to answer a support ticket. Wow.

plovell@brownco.k12.in.us

  • Guest
Re: Unlimited license not unlimited?
« Reply #14 on: September 09, 2014, 07:28:20 PM »
It says (as stated above) the license is unlimited. We have over 2000 machines.

Seriously, how long does it take for someone to answer a support ticket, this is getting ridiculous.