Author Topic: Avast using large amounts of memory  (Read 3598 times)

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Avast using large amounts of memory
« on: September 03, 2014, 04:55:01 PM »
I have been noticing that avastsvc.exe has been using a large amount of committed memory.  I have been trying to combat the issue by rebooting but obviously this only fixes the issue temporarily.  I was hoping someone might be able to help me "correct" the issue or advise if it may just be time to purchase more memory. 

I am using a Sony Vaio Laptop running Windows 7 with 4GB of memory.  I have included two screenshots, one of the processes tab and one of the performance tab


Offline Eddy

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Re: Avast using large amounts of memory
« Reply #1 on: September 03, 2014, 05:01:11 PM »
The pictures don't show that avast is using a lot of memory,
but they do show you have 121 processes running and that is really a lot.

Offline Pondus

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Re: Avast using large amounts of memory
« Reply #2 on: September 03, 2014, 05:01:33 PM »
did you just install it?
do you have any other security programs installed?

you may attach a diagnostic log
scroll down to Farbar Recovery Scan Tool and follow instructions    https://forum.avast.com/index.php?topic=53253.0




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Re: Avast using large amounts of memory
« Reply #3 on: September 03, 2014, 05:16:52 PM »
I am using the Avast Internet Security and have been for quite sometime (several years) so this was not just recently installed.  I am presently connected to this laptop via logmein so that may also explain the large number of processes running.  It was from the logmein dashboard that I noticed Avast using so much committed memory.

I have attached the two log files from Farbar.

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Re: Avast using large amounts of memory
« Reply #4 on: September 03, 2014, 05:18:37 PM »
essexboy is notified.... it may take some hours before he is online


Offline essexboy

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Re: Avast using large amounts of memory
« Reply #5 on: September 03, 2014, 06:24:43 PM »
Windows 7 us designed to use as much memory as possible to save disc swapping.   You appear to have several internet facing programmes running Trillian, Logmein, Chrome etc.  Avast will be monitoring and scanning these programmes as they transfer data to and from the net

When you installed/updated Avast was it clean or was it on top of V9, V8 etc...

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CHR DefaultSearchKeyword: Default -> DEB364D9B241EC72319FEA5B8B0E8228F6E3E2A7FC831537650712E6898D996E
CHR HKCU\...\Chrome\Extension: [lckhfkchegmijelhopmcncefmhlmfagm] - C:\Users\Glen Laptop\AppData\Local\CRE\lckhfkchegmijelhopmcncefmhlmfagm.crx [2013-07-17]
CHR HKLM-x32\...\Chrome\Extension: [lckhfkchegmijelhopmcncefmhlmfagm] - C:\Users\Glen Laptop\AppData\Local\CRE\lckhfkchegmijelhopmcncefmhlmfagm.crx [2013-07-17]
CHR HKCU\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

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Re: Avast using large amounts of memory
« Reply #6 on: September 03, 2014, 07:21:48 PM »
I have been updating from whatever original version I downloaded years ago.  I am sorry but I do not recall the original version.
I have completed the requested tasks and attached requested files.  However, there was no S1 file, only an S0 and an R0.  I have included both just in case.

Offline essexboy

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Re: Avast using large amounts of memory
« Reply #7 on: September 03, 2014, 07:47:33 PM »
OK it may be an accumulation of minor errors with each update

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

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Re: Avast using large amounts of memory
« Reply #8 on: September 03, 2014, 07:51:01 PM »
I will need to do this once I am in front of the PC as I am currently remotely connected.  Stay tuned and I will post the results tonight or tomorrow.

Glen

Offline essexboy

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Re: Avast using large amounts of memory
« Reply #9 on: September 03, 2014, 08:18:35 PM »
No problem