Author Topic: Billing problem!  (Read 3468 times)

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Billing problem!
« on: September 04, 2014, 05:58:20 AM »
Hi. Ive recently payed for a upgrade on advast program doing so by paying on online banking. But i just realized that Ive accidently had the wrong email signed up on advast!. I had been waiting days for an email for for confirm code details and when it never came though i checked what email i had on and it was the wrong one ! Can someone please tell me what to do from here?? ive got the order number and things like that to proved i have payed already. I hope someone here can help me thank you :)

Offline Asyn

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Re: Billing problem!
« Reply #1 on: September 04, 2014, 07:28:05 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Billing problem!
« Reply #2 on: March 31, 2015, 07:40:08 PM »
Im brand new and can not for the life of me, find a place I contact the establish with an email. I have been double charged and need to get this straightened out. Would someone please steer me to the correct area or leader. Thank you!

Offline DavidR

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Re: Billing problem!
« Reply #3 on: March 31, 2015, 08:38:13 PM »
The means of dealing with billing issues is through the support ticket system, the link is in the post above yours.
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Re: Billing problem!
« Reply #4 on: April 19, 2015, 05:29:27 PM »
I have not got a refund   I like to know when you going give credit for $ 32.91 back on credit card 1027 am April 19 2015 thank you

Offline DavidR

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Re: Billing problem!
« Reply #5 on: April 19, 2015, 07:02:19 PM »
I have not got a refund   I like to know when you going give credit for $ 32.91 back on credit card 1027 am April 19 2015 thank you

Firstly as mentioned above in the first reply you have to submit a support ticket in order to process it.

If you are reporting a purchase on April 19 2015, it will certainly not happen in a single day even if you have submitted a support ticket. Previously this was 7 to 10 days, but has been quicker of late.
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Re: Billing problem!
« Reply #6 on: April 19, 2015, 09:55:03 PM »
Barbara, you where already told what to do 11 days ago
https://forum.avast.com/index.php?topic=169205.msg1202512#msg1202512

Bowers, if you have submitted a ticket you need to wait now.
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746