Author Topic: why avast on win 8.1 don't update automatically the virus def?  (Read 12232 times)

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Offline spiked

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why avast on win 8.1 don't update automatically the virus def?
« on: September 09, 2014, 11:37:47 AM »
hi i have a problem with my new pc with win 8.1, it don't update automatically the virus def. Why?? with the other my pc it work. thanks all

Offline Eddy

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #1 on: September 09, 2014, 11:58:44 AM »
Is Windows defender disabled?
Any other security applications installed?
Already tried a repair of avast?
What happens if you try a manual update?
Anny error?

Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #2 on: September 09, 2014, 12:06:33 PM »
win defender is disabled
on default the pc have mcafee but i have delete this
i have tried to repair and also to delete and reinstall
with manual update no errors
i have the free version of avast
« Last Edit: September 09, 2014, 12:08:24 PM by spiked »

Offline CraigB

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #3 on: September 09, 2014, 12:20:21 PM »
Did you use the McAfee removal tool ?

Have you rebooted after installing avast ?


Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #4 on: September 09, 2014, 12:26:56 PM »
mcafee deleted with control panel, then i have restart the pc
then install avast e restart the pc

Offline bob3160

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #5 on: September 09, 2014, 12:30:34 PM »
mcafee deleted with control panel, then i have restart the pc
then install avast e restart the pc
You'll find the removal tool for McAfee at:
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331
It needs to be run to remove the parts left behind after using the add/remove function.
After you've totally removed McAfee, reboot your system, then do a repair of avast!:
add/remove > select avast and scroll down to select Repair.
Reboot your system and let us know if that fixes your problem.
If not, a clean install may be needed. More on that if the repair doesn't work.:)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #6 on: September 10, 2014, 10:46:09 AM »
hello I have performed all the steps listed above but the problem still persists
Please help!!!

Offline Pondus

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #7 on: September 10, 2014, 10:56:55 AM »
time for a diagnostic log ....

see instructions here.  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool and attach logs here in this topic

when done, Essexboy will have a look when he is online later today


Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #8 on: September 10, 2014, 11:25:22 AM »
i used Farbar Recovery Scan Tool and i attach the two log

Offline Pondus

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #9 on: September 10, 2014, 11:52:55 AM »
good ..... essexboy is usually online after work hours european time


Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #10 on: September 10, 2014, 11:55:43 AM »
Thanks Pondus i hope that we resolve this problem

Offline essexboy

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #11 on: September 10, 2014, 03:09:25 PM »
Did you install an older version of Avast ?  The reason I ask is that it is in the Alwil folder which to the best of my knowledge has not been used in a few years

Also you might want to replace Poki with an adfree version of windows 8 start menu http://www.classicshell.net/

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #12 on: September 11, 2014, 12:33:28 PM »
hello, I ran across your procedure, I also deleted Poki, but the problem remains. I also cleaned up the registry with ccleaner, and made ​​a defragmentation.
help!

Offline essexboy

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #13 on: September 11, 2014, 04:06:48 PM »
OK next will be to try a kick start, download and run the latest VPS from here  http://www.avast.com/en-gb/download-update

Offline spiked

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Re: why avast on win 8.1 don't update automatically the virus def?
« Reply #14 on: September 11, 2014, 04:21:26 PM »
fact downloaded and executed. He tells me to update esguito successfully . Now look tomorrow morning to see if it automatically update?