I cannot install avast anymore

[essexboy]

No real problem with those Eddy

Could you download and run the latest VPS from here and let me know if that kick starts the system

http://www.avast.com/en-gb/download-update

[REDACTED]

Dear Essexboy, dear Eddy,
I deinstalled MBAM (free version), then installed the VPS and also ran a registry clean with Glary Tools. Rebooted.
But Update always fails and then system sets itself back to unsafe mode after a while (see picture), Update process stays/pauses at the level shown there.
Also accessed internet without the proxy to check whether this would be the reason but same result.
In Systray Avast showns it is online but when I open the console, it showns me, I am unprotected.
But, I stumbled over something else... In Task Manager, Avast is "AvastUI.exe *32" but I have a 64-bit system. May be that the reason? but why did the autoinstaller install the wrong version then?
How can I change that?
Thanks a lot for your answers in advance,

Steve

[Pondus]

avast does mot have a 64bit installer, but it will run on 64bit os

many old posts about this in the forum if you search....

[essexboy]

To me that looks like it is unable to access the Avast servers so the old question about firewalls.  Do you have one.  Have you set the proxy in Avast 

[REDACTED]

Dear Pondus,
thanks for the info.

Dear Essexboy,
Proxy is set correctly (I surf via the same proxy, see attached picture). I also tried to access it with a normal connection (WLAN, not behind proxy) with the same result.
I have windows firewall running, all Avast services are set to free (see picture already posted before).
There are 2 entries for incoming rules: Tere are besically all points set on free for TCP and UDP as you can see on the picture. Am I missing some rules? These are the only two entries I could find for Avast in the Firewall.
Avast Firewall is also activated and I think, the firewall still operates even if Avast does not run.
But with the same settings Avast already was running on my system. I do not know what should have changed there. Only that I installed Microsoft Security Essentials (deinstalled at the current point). But did that leave something in the system?
Hope this inout helps. Is there a program with which I can monitor real time what happens when I try to run the update or Avast tries to connect tot he server?
Hope you can help me here.
BR,
Steffen

[essexboy]

Could you delete the Avast entries form your firewall and make them ask again, then see if that works 

[REDACTED]

Dear Eddy,

thanks for your advice. I deleted those rules from the windows firewall, rebooted and I have no change in my issue.
When I clicked to manual update, same procedure, wants to download the file but no progress showing up.
I even shut off the complete firewall (domain, home and public) with no effect on the update function.
should I try to ping/traceroute  any specific server/IP to check connection?
One more thing: Could it be that the network manager/routing thinks, the AVAST server is in the internal network? I have an override in the proxy ("bypass the proxy for local addresses")?
Thanks a lot for your help.
Steve

[essexboy]

Could you run a test and set Avast to use direct connection then try

[bob3160]