Author Topic: Submitted 7 tickets for refund  (Read 26209 times)

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Online CraigB

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Re: Submitted 7 tickets for refund
« Reply #45 on: March 04, 2015, 12:35:27 PM »
Hello. I too have a problem with my refund. I'd submit a ticket 11 days ago. I was given a message that my case is urgent and will be processed within 24 hours. Now it's been 11 days from ticket submission and still i don't have a clue about my case.I would appreciate any help with this issue. My ticket is: #MDQ-611-48631. Greets.
@szolkien, I have reported it for you.

Offline szolkien

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Re: Submitted 7 tickets for refund
« Reply #46 on: March 04, 2015, 04:15:28 PM »
Hello. I too have a problem with my refund. I'd submit a ticket 11 days ago. I was given a message that my case is urgent and will be processed within 24 hours. Now it's been 11 days from ticket submission and still i don't have a clue about my case.I would appreciate any help with this issue. My ticket is: #MDQ-611-48631. Greets.
@szolkien, I have reported it for you.
Thanks, I appreciate it.

Offline lmroberts99

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Re: Submitted 7 tickets for refund
« Reply #47 on: March 05, 2015, 06:41:56 PM »
What would be helpful is at least a notice that my ticket has been received, even if they are still a ways away from evaluating my claim...

Online DavidR

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Re: Submitted 7 tickets for refund
« Reply #48 on: March 05, 2015, 07:27:20 PM »
What would be helpful is at least a notice that my ticket has been received, even if they are still a ways away from evaluating my claim...

Many do get an notification, but then wait for some time - it is hard to determine why you didn't get a notification, intercepted by ISP spam filter, etc.

When did you submit the support ticket and what the ticket ID number is ?

Whatever you do don't submit multiple tickets as seen in this topic as it just clogs up the ticketing system and delays it more as it ends up at the back again (first in first out).
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Offline moroni

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Re: Submitted 7 tickets for refund
« Reply #49 on: March 06, 2015, 08:26:13 AM »
What would be helpful is at least a notice that my ticket has been received, even if they are still a ways away from evaluating my claim...

Hi lmroberts99!
Everybody gets a notification when places a ticket, indicating the ticket ID. If you didn't receive it, please check your Spam folder. It could also be that the ticket was not sent, or that an incorrect email address was indicated when raising the ticket.

Offline Natasha11

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Re: Submitted 7 tickets for refund
« Reply #50 on: March 07, 2015, 07:10:35 AM »
WGF-824-23360 can I get help with this?

Offline bob3160

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Re: Submitted 7 tickets for refund
« Reply #51 on: March 07, 2015, 01:59:44 PM »
WGF-824-23360 can I get help with this?
Reported. Hope it helps. :)
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Offline carolynkingsbury32

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Re: Submitted 7 tickets for refund
« Reply #52 on: March 10, 2015, 07:28:12 PM »
submitted ticket 10 days ago still have not recieved a reply or my refund
ticket number is #TGM-192-69035

Offline bob3160

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Re: Submitted 7 tickets for refund
« Reply #53 on: March 10, 2015, 08:21:04 PM »
submitted ticket 10 days ago still have not recieved a reply or my refund
ticket number is #TGM-192-69035
Moderator alerted. Hope that gets you the help you're looking for. :)
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Offline Agnese3

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Re: Submitted 7 tickets for refund
« Reply #54 on: March 22, 2015, 08:51:11 PM »
 :-[ I also would like to have help with refund for: GMF-00-001-12-MR or 13632641860 (don't really know which one you need to proceed)
Thank you!
« Last Edit: March 22, 2015, 08:54:22 PM by Agnese3 »

Offline Eddy

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Re: Submitted 7 tickets for refund
« Reply #55 on: March 22, 2015, 08:58:35 PM »
Both numbers don't look like a ticket number from avast.

Offline Agnese3

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Re: Submitted 7 tickets for refund
« Reply #56 on: March 24, 2015, 11:01:03 PM »
Unfortunately those are the closest thing that I could find. There is nothing else on e-mails that were sent to me, and I can't go to order portal - it shows "We are sorry, an unexpected error occurred processing your request. Please try again." And it happens every time  :(

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Re: Submitted 7 tickets for refund
« Reply #57 on: March 25, 2015, 06:38:50 AM »
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Offline ryotbryant

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Re: Submitted 7 tickets for refund
« Reply #58 on: April 07, 2015, 05:37:25 AM »
Hello I received a response from AVAST indicating a refund in process. On the "My ticket page" the ticket shows, "On Hold". The representative said the refund will take a maximum of 15 business days. It has been slightly over 15 business days. Could someone look into this please?
Thanks

Ticket - #LUP-551-38677

Online CraigB

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Re: Submitted 7 tickets for refund
« Reply #59 on: April 07, 2015, 08:03:14 AM »
Hello I received a response from AVAST indicating a refund in process. On the "My ticket page" the ticket shows, "On Hold". The representative said the refund will take a maximum of 15 business days. It has been slightly over 15 business days. Could someone look into this please?
Thanks

Ticket - #LUP-551-38677
Reported