Difficult to be patient when it's urgent, I'm going to have to pay late fees on my credit card because customer service takes so long. If you Google 'avast refund' there are so many people who have never received their refunds, you can't blame people for becoming inpatient. £29.99 is a lot of money to some people. I don't feel being told to 'be patient' is a good enough response. I waited a week before resubmitting a new ticket, a week is far too long to wait for a resolution to something this urgent, but 3 weeks is unacceptable. I'm not being rude but just wondering if issues actually get resolved on this forum, I thought there would be avast support who would look into your issues, is that not the case? Thanks