Author Topic: "Restore and add to exclusions" is BROKE!  (Read 10061 times)

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Offline bob3160

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Re: "Restore and add to exclusions" is BROKE!
« Reply #15 on: September 29, 2014, 04:19:02 PM »
@NoelC
My reply was not direct at you.
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Offline dlp69

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Re: "Restore and add to exclusions" is BROKE!
« Reply #16 on: September 29, 2014, 04:32:53 PM »
@NoelC
My reply was not direct at you.

Doesnt matter if it was directed at him, he directed it at you and said exactly what I would have said...thats what happens in a forum.

Offline bob3160

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Re: "Restore and add to exclusions" is BROKE!
« Reply #17 on: September 29, 2014, 04:40:15 PM »
I've already given my answer. You may not like it but that's my answer.
I personally agree with the action of not allowing carte blanche in bypassing detected files.
As long as corrections for false positives are made in a timely manner, which is currently the case,
it's a good way to protect your system.
Most users don't have a clue as to false positives or an actual infection and simply allowing anything to be bypassed,
is totally asinine.
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Offline NoelC

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Re: "Restore and add to exclusions" is BROKE!
« Reply #18 on: September 29, 2014, 05:20:39 PM »
The product offers the functionality of exclusion.  That's not up to you, Bob, it's already there.  I've included a picture for you, just in case you've forgotten.

When it doesn't work it's a bug, not some grand design.

That a bug happens to suit your fantasy that no one could possibly be any more knowledgeable than you how things work on their computer doesn't make it less a bug.

Beyond that, I've just verified and shown that the exclusion list CAN work, at least under some circumstances.

-Noel

Offline NoelC

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Re: "Restore and add to exclusions" is BROKE!
« Reply #19 on: September 29, 2014, 05:32:41 PM »
Quote
the exclusion list CAN work, at least under some circumstances.

It is my opinion that because of the way the 2014 software evolved, more folks than realize it need to go through a clean uninstall followed by a reinstall of the latest version (choosing Custom Installation of course).

There was a point, early this year, where parts of Avast lost contact with the settings in their own configuration file(s).  I wonder how many here have been using the 2014 version since it came out and haven't had to go through that uninstall/reinstall to restore full functionality.

-Noel

Offline bob3160

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Re: "Restore and add to exclusions" is BROKE!
« Reply #20 on: September 29, 2014, 05:39:09 PM »
You are entitled to your opinion. :)
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Offline dlp69

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Re: "Restore and add to exclusions" is BROKE!
« Reply #21 on: September 30, 2014, 04:44:33 PM »
You are entitled to your opinion. :)

BOB
It's not his opinion... it's what the product itself says it does and it's what I've said and as NOEL is showing you in a picture says... exclude it from all scans... doesn't say if the wind is blowing from the southeast, it's the third Sunday of the month between the hours of noon and 4, and the user is standing on his head with an orange popsicle... it says exclude it from "all scans".  Which is exactly how every other product operates that has an exclusion list... it ceases to be scanned.

NOEL
I don't believe it has anything to do with a reinstallation... I think Avast needs to fix the bugs and at this point they are obviously dedicating all their resources to 2015 and not fixing 2014 anymore unless something critical transpires.  So even though many users have a bunch of threads on here about how the exclusions don't work for a YEAR now, whether it be in File Path or Hardened Mode (which I have personally turned off because I got tired of dealing with the nonsense), they won't be fixing it in this version.  Personally, I've been a loyal user of Avast for many years and never even had a reason to come on this board until the whole 2014 snafu was introduced, but if 2015 doesn't get it right, pretty much straight out of the box, I'm gone and taking quite a few people with me.  There are plenty of AV's that are doing better than Avast as far as identifying viruses (Avast cheerleaders that say Avast can do no wrong, are OK with them doing whatever they want on your system and ignoring your choices on your system, and say there are no bugs, will tell you otherwise).

Offline NoelC

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Re: "Restore and add to exclusions" is BROKE!
« Reply #22 on: October 01, 2014, 03:15:23 AM »
Have you tried a clean reinstall?  It can't hurt to try it.

If I didn't personally have a problem with an early version of 2014 not properly connecting between its UI and configured settings myself, I wouldn't suggest it.

Regarding what is opinion...  I see that roughly half the folks who responded to my poll thread so far have had to reinstall Avast 2014.  Most folks would say that in general people's computers are screwed up all the time and so it's expected, but to me it's an indication the Avast programmers have made at least one serious mistake somewhere in the various updates.

In any case, I've had recent good luck with successfully excluding false positives by just the method reported in this thread, so if you have a problem with it not working give a clean and reinstall a try.

-Noel

Offline AlphaZab

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Re: "Restore and add to exclusions" is BROKE!
« Reply #23 on: October 01, 2014, 06:31:30 AM »
disable avast how many minutes and do Restore and add to exclusions
cupu

Offline eve.shime

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Re: "Restore and add to exclusions" is BROKE!
« Reply #24 on: October 01, 2014, 09:45:00 AM »
As posted by me yesterday the solution for non working exceptions is here: https://forum.avast.com/index.php?topic=155762.0

In short:
1. Go to virus chest -> Right click on desired file -> Restore and add to exclusions
2. Go to restored file, run it so Avast! detects it again
3. Go to virus chest -> Select both detections -> Right click on selection -> Restore and add to exclusions -> Avast displays message about adding file to Global exclusion list.
4. Done, do whatever you like.

P.S. It seems that the more posts user has the larger the ego and less help you get.
« Last Edit: October 01, 2014, 10:20:36 AM by eve.shime »

Offline Para-Noid

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Re: "Restore and add to exclusions" is BROKE!
« Reply #25 on: October 02, 2014, 06:40:09 PM »
If you use the "right click" option in the chest, wouldn't it be better to "re-scan" before restoring the file?  ???
Once in the chest it can't hurt anything so the re-scan option would be the preferred method.
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