I own a license for Avast Pro Antivirus, for 3 PCs, and I am now trying to install the license on a new Windows 7 Pc, in replacement for an old one that passed away.
I have installed the software, just downloaded from avast.com, and submitted my license.avastlic file.
At this point avast starts but it shows a red flag in the system tray area, and when I start the program it says "You are not protected; avast service is not activated" (my version is not English, all the messages are my best translation for what I read).
I have two available options:
1- "Resolve all" (this is a Button); if I press it the Windows UAC popup asks me if I allow the program to modify the computer; I press "Yes" but nothing else occours (the same panel says I am not protected)
2- "Start" (this is a link near the line "avast service is not activated"); the same UAC, the same Yes, the same "nothing else"
If I start a scan of my files a popup tell me "Impossible to start the scanning. No one ENDPOINT available in the ENDPOINT MAPPING" (upper case means the words are original, untranslated by me).
There are other odd situations; for example:
-some services, like software updater, are disactivated, and a link suggests "enable me"; if I press the link a popup says "Connection to the service failed"
-there is an icon on the left of the Avast window that looks like a pc screen (no "alternate text" when I hover the icon); if I press it I have the possibility to add the device to my avast account. I didn't understand the advantage for doing that, but tryed: type my account email address, type the password (just reset via the "I forgot my password" procedure), type the captcha code; a popup says "It was not possible to connect your device to your avast account. Try later" (I have already tryed several times in the last hour).
At this point I guess that avast is not protecting the computer. Could anyone suggest me what to do and what to check?
I think this situation could be done to the fact that my "passed away computer" had the same license installed, and other 2 already share the same "3 pc license" (so there is no room for an additional Pc); but I have no idea on how removing that computer from the license list.
I shall appreciate any suggestion you may offer me to set avast running properly.
Than you
Anthony