I clicked the link but as I said, somehow Avast doesn't recognize my email address but since it's the only email address I've ever had, I'm at a loss. I need the three accounts I mentioned in my original post to NOT be automatically renewed. How can I do this if this post is insufficient to effect what I need done? I'm not asking for a refund. All I want is to NOT have the subject subscriptions automatically renewed. I can't be more specific. Also, what can I do to have Avast recognize my email as viable one connected to me, a paying customer? Please help.