I ran my first scan
What scan exactly and with what exactly?
and now I.E.10 won't open and whole laptop performance is sluggish
That is a strong indication that you have things on it that are needed/wanted.
Some of infected files were win32.
That only means they are 32bit files.
THIS FORUM IS NOTHING BUT A BUNCH OF GARBAGE.
No, your system (software) is garbage.
The real problem questions NEVER get answered
Keep dreaming, only over 100.000 have been answered here.
There is NO ONE FROM AVAST coming to your aid.
There is no need to. Other people can, will and are capable of helping you and others.
I sent in a report on Sept. 21/14 and there is still no reply.
What do you mean? You have send a ticket? If so, you should learn to have patience. It will be answered/handled.
Sofar I only see one major problem.
It is called PEBKAC!