Download location

[REDACTED]

That's exactly the part of the log file we are looking for.

For some reason, there are some files required for the Web/mail shield
missing in your avast installation. The simplest solution is to re-install avast.

What is the best site to d/l Avast for Mac?  Everytime I try to d/l the program it takes me to CNet Download.com and when I downloaded the file to my Mac, it came up missing the shields listed in this thread.  So i deleted the program and reloaded it with the same result and now it shows a virus. Please advise

[tumic]

The official avast URL is
http://download.ff.avast.com/mac/avast_free_antivirus_mac_setup.dmg

[REDACTED]

Is this download a stable build?

[tumic]

Is this download a stable build?

Yes, this is the current stable build.

[REDACTED]

I just downloaded the link you gave me and after the install I clicked on the button Show Shield Statistics and the drop down window said, "Infected files/Scanned file (Size)

Filesystem shield:  0/1050 (375.4MB)
 Web Shield:         0/108   (2.9MB)

What do I do now?

[REDACTED]

Further,

it says:   Realtime shields:                       X off
              Virus definition updates:            x off

[REDACTED]

The problem I have with Avast! is ...
When I  login to Avast!,  my account says … "You are protected"
When I  open Avast! on my MAC it has a message …  "You are not protected" Everything up-to-date  … Cannot detect state of one or more shields.

I open Shields and the … Mail Shield and Web Shield are greyed out …
and the Mail Shield and Web Shield icons have a circle with a line through.
[/quote]

I have the same issue. Reinstalled the program several times all to the same result plus I have no Safari extensions.  Please help

[tumic]

Please try the Beta version, there are many bug fixes, so it may
also fix your problem. If even the beta does not work for you,
then we need at least the relevant entries from the system log.

To get the Beta version, download
http://download.ff.avast.com/mac/beta/avast_free_antivirus_mac_setup.dmg

[REDACTED]

Please try the Beta version, there are many bug fixes, so it may
also fix your problem. If even the beta does not work for you,
then we need at least the relevant entries from the system log.

To get the Beta version, download
http://download.ff.avast.com/mac/beta/avast_free_antivirus_mac_setup.dmg

I tried installing the beta version and keep on getting knocked off and Internal Server errors.  Also, Real-Time Shields, Virus Definitions Updates are still disabled and my Safari Extensions are gone Please advise

[tumic]

Without the (already requested) system log, we are not able to do anything.

[REDACTED]

What am I looking for in these system logs?

[REDACTED]

How do I enable Safari extensions in Avast Free for Mac?

[REDACTED]

Without the (already requested) system log, we are not able to do anything.

Hope this is it:


9/25/14 2:07:27.454 PM avast![2278]: Could not connect the action insertLicense: to target of class MainController
9/25/14 5:46:18.965 PM avast![4165]: Could not connect the action insertLicense: to target of class MainController
9/25/14 5:46:48.142 PM avast![4165]: Preventing idle sleep during on demand scan
9/25/14 10:46:17.128 PM avast![4165]: Re-enabling idle sleep
9/25/14 10:50:20.386 PM avast![6040]: Could not connect the action insertLicense: to target of class MainController
9/25/14 10:51:02.748 PM avast![6040]: Preventing idle sleep during on demand scan
9/25/14 10:51:08.469 PM avast![6040]: Re-enabling idle sleep
9/26/14 12:17:31.145 AM AgentMonitor[186]: -mountNotification: -- NSConcreteNotification 0x3b496c0 {name = NSWorkspaceDidMountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 12:20:36.042 AM AgentMonitor[186]: -unmountNotification: -- NSConcreteNotification 0x395bc20 {name = NSWorkspaceDidUnmountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 12:20:44.063 AM avast![1740]: Could not connect the action insertLicense: to target of class MainController
9/26/14 12:25:55.850 AM avast![1763]: Could not connect the action insertLicense: to target of class MainController
9/26/14 12:36:13.447 AM avast![3270]: Could not connect the action insertLicense: to target of class MainController
9/26/14 12:39:23.792 AM avast![3270]: Preventing idle sleep during on demand scan
9/26/14 2:17:27.554 AM avast![3270]: Re-enabling idle sleep
9/26/14 4:08:15.175 AM avast![3270]: Preventing idle sleep during on demand scan
9/26/14 4:19:31.356 AM avast![3270]: Re-enabling idle sleep
9/26/14 4:21:57.474 AM AgentMonitor[186]: -mountNotification: -- NSConcreteNotification 0x2e621b0 {name = NSWorkspaceDidMountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 4:24:03.490 AM AgentMonitor[186]: -unmountNotification: -- NSConcreteNotification 0x2e4ed70 {name = NSWorkspaceDidUnmountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 4:24:10.519 AM avast![5874]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:34:16.527 AM avast![5967]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:34:50.799 AM avast![7409]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:41:45.784 AM avast![7490]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:45:02.519 AM avast![7621]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:45:24.520 AM avast![7626]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:45:31.164 AM avast![7631]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:46:14.044 AM avast![7638]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:46:35.922 AM avast![7647]: Could not connect the action insertLicense: to target of class MainController
9/26/14 4:46:58.184 AM avast![7647]: Preventing idle sleep during on demand scan
9/26/14 4:46:58.619 AM avast![7647]: Re-enabling idle sleep
9/26/14 5:38:07.270 PM AgentMonitor[186]: -mountNotification: -- NSConcreteNotification 0x2f64a60 {name = NSWorkspaceDidMountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 5:41:49.847 PM AgentMonitor[186]: -unmountNotification: -- NSConcreteNotification 0x39415d0 {name = NSWorkspaceDidUnmountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 5:41:55.962 PM avast![9484]: Could not connect the action insertLicense: to target of class MainController
9/26/14 5:57:17.631 PM AgentMonitor[186]: -mountNotification: -- NSConcreteNotification 0x3b42fc0 {name = NSWorkspaceDidMountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 5:59:41.659 PM AgentMonitor[186]: -unmountNotification: -- NSConcreteNotification 0x396de20 {name = NSWorkspaceDidUnmountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 6:56:41.744 PM avast![10463]: Could not connect the action insertLicense: to target of class MainController
9/26/14 6:57:55.237 PM avast![10471]: Could not connect the action insertLicense: to target of class MainController
9/26/14 6:59:13.463 PM avast![10478]: Could not connect the action insertLicense: to target of class MainController
9/26/14 6:59:25.490 PM avast![10482]: Could not connect the action insertLicense: to target of class MainController
9/26/14 7:03:54.156 PM avast![10601]: Could not connect the action insertLicense: to target of class MainController
9/26/14 7:20:52.338 PM AgentMonitor[186]: -mountNotification: -- NSConcreteNotification 0x2f65290 {name = NSWorkspaceDidMountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 7:24:01.180 PM avast![12167]: Could not connect the action insertLicense: to target of class MainController
9/26/14 7:24:06.679 PM AgentMonitor[186]: -unmountNotification: -- NSConcreteNotification 0x2f653d0 {name = NSWorkspaceDidUnmountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 7:39:01.109 PM AgentMonitor[186]: -mountNotification: -- NSConcreteNotification 0x2ed6430 {name = NSWorkspaceDidMountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 7:40:11.251 PM avast![13948]: Could not connect the action insertLicense: to target of class MainController
9/26/14 7:44:51.357 PM avast![14044]: Could not connect the action insertLicense: to target of class MainController
9/26/14 7:45:17.472 PM avast![14044]: Preventing idle sleep during on demand scan
9/26/14 7:45:17.521 PM avast![14044]: Re-enabling idle sleep
9/26/14 7:45:32.019 PM avast![14044]: Preventing idle sleep during on demand scan
9/26/14 7:49:57.138 PM AgentMonitor[186]: -unmountNotification: -- NSConcreteNotification 0x2f647a0 {name = NSWorkspaceDidUnmountNotification; object = <NSWorkspace: 0x2e7b4f0>; userInfo = {
    NSDevicePath = "/Volumes/avast! Free";
    NSWorkspaceVolumeLocalizedNameKey = "avast! Free";
    NSWorkspaceVolumeURLKey = file://localhost/Volumes/avast!%20Free/;
}}
9/26/14 8:10:33.652 PM avast![14044]: Re-enabling idle sleep
9/26/14 11:43:10.916 PM avast![14044]: Preventing idle sleep during on demand scan
9/26/14 11:43:10.952 PM avast![14044]: Re-enabling idle sleep
9/26/14 11:43:16.433 PM avast![14044]: Preventing idle sleep during on demand scan
9/27/14 12:32:52.128 AM avast![14044]: Re-enabling idle sleep
9/27/14 12:37:27.986 AM avast![16016]: Could not connect the action insertLicense: to target of class MainController
9/27/14 12:43:25.319 AM avast![16097]: Could not connect the action insertLicense: to target of class MainController
9/27/14 12:52:32.871 AM avast![16241]: Could not connect the action insertLicense: to target of class MainController

[specimen9999]

I'm guessing  you had the pro version installed and it wasn't correctly uninstalled  (references to license key in the logs).

[tumic]

Hope this is it:

Unfortunately not. Those are some unimportant avast! GUI debug messages.
You need to search for "com.avast.proxy". Or, what would be the best solution,
you can generate the support package from the GUI and send it to my mail.