« previous next »
Pages: [1]   Go Down

Author Topic: Won't accept license  (Read 626 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Won't accept license
« on: September 18, 2014, 07:58:53 PM »
I purchased a license for the SecureLine and I downloaded the license file.  When I go into the screen to that asks me to Insert the license (if you already have one) I select the file and choose Open.  It seems to accept it... but then I cannot connect.  When I try to connect, the only option is to purchase a subscription.

Help?
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: Won't accept license
« Reply #1 on: September 20, 2014, 07:53:08 PM »
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Davidek

  • Avast team
  • Poster
  • *
  • Posts: 405
Re: Won't accept license
« Reply #2 on: September 29, 2014, 12:59:35 PM »
Hi Meghan,

Please include your log file when you open a support ticket.  It can be found on C: drive, Program Data, Avast Software, Avast folder. 

Thanks and apologies for the inconvenience this has caused
Logged
Pages: [1]   Go Up
« previous next »