Author Topic: Avast and MS Outlook conflict each other?  (Read 15166 times)

0 Members and 1 Guest are viewing this topic.

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Avast and MS Outlook conflict each other?
« on: August 08, 2005, 08:32:59 PM »
Hi,

Avast+Windows XP sp1+MS Outlook

Recently, I found Avast and MS Outlook conflict each other:

When I receiving emails by Outlook and if there is a virus in an email, I got warning from Avast. Follow its suggestion I clicked 'Delete' button two times in two windows, OK, but the third window appeared and said 'Suspicous Message!' with 3 buttons: 'Delete', 'Continue' and 'Block it'. quite often, only 'Continue' and 'Block it' can be clicked and after clicked any one of them, my Windows XP stopped for a few minutes....sometimes even need to switch off the power(cannot do restart).

Any idea?

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31358
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast and MS Outlook conflict each other?
« Reply #1 on: August 08, 2005, 08:46:11 PM »
I suggest you first make sure that your system is up to date.
Visit the WINDOWS UPDATE SITE and keep going there till ALL security patches/updates are installed.

Are you using Outlook or Outlook Express?
What are the mail scanner settings in Avast?
« Last Edit: August 09, 2005, 12:57:48 PM by Eddy »

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #2 on: August 08, 2005, 09:01:55 PM »
I am using MS Outlook, not Outlook Express.
I didn't set anything for Avast.....maybe I need to have a look?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Avast and MS Outlook conflict each other?
« Reply #3 on: August 08, 2005, 09:51:36 PM »
I am using MS Outlook, not Outlook Express.
I didn't set anything for Avast.....maybe I need to have a look?

Make sure the avast plugin is not disabled into MS Outlook:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.
The best things in life are free.

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #4 on: August 09, 2005, 02:07:11 AM »
Outlook 2003 > Help > About > Disabled items <-- No such item :(

Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.
Yes, I found avast! 4 is checked. Is that the correct situation?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Avast and MS Outlook conflict each other?
« Reply #5 on: August 09, 2005, 03:28:45 AM »
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.
Yes, I found avast! 4 is checked. Is that the correct situation?
If you use Outlook 2000 and avast!, yes, that's correct, avast! is protecting you.
The first alarm you've seen, 'Suspicous Message', could be configurated into the two Heuristic tab settings.
The best things in life are free.

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #6 on: August 09, 2005, 03:49:05 AM »
Did you mean I wrongly configurated something for Avast! ? What are the two Heuristic tab settings ?

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #7 on: August 09, 2005, 12:38:27 PM »
I remember they worked together fine about one mouth ago.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Avast and MS Outlook conflict each other?
« Reply #8 on: August 09, 2005, 02:17:46 PM »
Did you mean I wrongly configurated something for Avast! ?
No. It seems all right.

What are the two Heuristic tab settings ?
Left click the 'a' blue icon, in the pop-up window choose the MS Outlook plugin at left and then click on Configure.
There will be two tabs of settings about Heristics.
More detailed info on these settings are on help file  8)
The best things in life are free.

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #9 on: August 09, 2005, 02:37:06 PM »
Hi,

Thanks a lot.

I had a look:
Left click the 'a' blue icon,
in the pop-up window choose Outlook/Exchange (is this what you meant by 'MS Outlook plugin'?),
and then click on Customize... (is thi what you meant by 'Configure'?).
There are 8 tabs (why you said only two tabs?)

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Avast and MS Outlook conflict each other?
« Reply #10 on: August 09, 2005, 03:32:26 PM »
in the pop-up window choose Outlook/Exchange (is this what you meant by 'MS Outlook plugin'?),
Yes.

and then click on Customize... (is thi what you meant by 'Configure'?).
Yes. Sorry, the translation from my language to English is not always correct.

There are 8 tabs (why you said only two tabs?)
Because you're talking about Heuristic and not other things.
The best things in life are free.

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #11 on: August 11, 2005, 02:06:17 AM »
I am sorry. I just cannot find where is the information about the 'Suspicous Message' window and how to configue the two Heuristic tab settings.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Avast and MS Outlook conflict each other?
« Reply #12 on: August 11, 2005, 02:55:21 AM »
I am sorry. I just cannot find where is the information about the 'Suspicous Message' window and how to configue the two Heuristic tab settings.
The info about this settings is on the help file. You can browse for the Internet Mail provider and Outlook/Exchange plugin.
There are explanations of all settings.
Not all 'Suspicious Messages' are infected, some of them could considered just 'suspicious' according of the settings of the Heuristic analysis: too many blank spaces, attachments with double extensions, no subject mail, etc. etc.
The best things in life are free.

Offline MarkAsk

  • Newbie
  • *
  • Posts: 19
Re: Avast and MS Outlook conflict each other?
« Reply #13 on: August 11, 2005, 03:33:33 PM »
Thanks a lot. I am goint to have a look now.
According to what you said, I can only set what emails should be think to be suspicious. However, when got any suspicious email, my windowsXP may still be stopped.
You don't think that is a bug, something I missing or something in my WindowsXP?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67269
Re: Avast and MS Outlook conflict each other?
« Reply #14 on: August 11, 2005, 07:48:50 PM »
When you download emails, avast! will analyse them according of what you've set to be a suspicious email.
I can't understand what you've said: However, when got any suspicious email, my windowsXP may still be stopped.  ::)
The best things in life are free.