dear grias39534,
thank you for all your tickets (5 so far). It seems to me that not only the payments were doubled but also the tickets. I'd recommend to check your mouse
(and I'll check our systems and websites). I'm trying to make the situation a less serious, my previous sentences were meant as a joke...
We(avast's customer care team) will definitely help you to solve this case. You should be contacted soon (unfortunately, "soon" means that sometimes it can be a day, sometimes it takes longer. It depends on the load and available support engineers).
grias39534, I can see that you ordered 2 IS and 1 Premier. It's time to start to think which one you'd like to keep
And now a bit of information not exactly for grias39534, more for the others who are contacting us
1, if you are requesting Refund please provide as much information about your order and you as possible. It helps to speed up the process. Fortunately for grias39534, she/he used the same address for "support ticket" as for ordering avast
2, once your support request is confirmed - you should receive "thank you for your request" email then we will process it. Asap, however sometimes it can be a day, sometimes it takes longer. We are working on improvement of the process and contact form.
3, refund process takes a time, even today in 21st century sending money from one bank to another takes incredibly long time. In the worst case 15 days. Our experience says that's usually less than 7 days.
4, don't call our phone support (aka TotalSupport -
http://www.avast.com/total-support) with your sales/refund/order questions. Use the "Submit ticket" form at
http://support.avast.com. Phone support is for technical issues only (for now)
thank you
Lukas (head of support)
