Author Topic: SOLVED-Windows update not working with latest Avast free 2015 RC1  (Read 21469 times)

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Offline Soure73

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I think i found a bug is this latest Avast free 2015 RC1 :(
Today i tried to use windows update but i was allways getting this error code:803D000A and was unable to download any update.
Disabling the web shield resolved the problem.
Is this a known bug?


PS: I'm using Windows 7 Home Premium 64bit
« Last Edit: October 11, 2014, 07:19:14 PM by Soure73 »
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Offline dagrev

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #1 on: October 07, 2014, 09:03:23 PM »
I don't seem to have that issue.  Update seems to be working fine here.
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Offline Para-Noid

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #2 on: October 07, 2014, 09:29:01 PM »
I don't seem to have that issue.  Update seems to be working fine here.

+1
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Offline bob3160

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #3 on: October 07, 2014, 09:42:55 PM »
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12
If this fixes your problem, it certainly wasn't avast! related.
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Offline Soure73

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #4 on: October 08, 2014, 02:50:22 PM »
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12
If this fixes your problem, it certainly wasn't avast! related.

hi bob3160  :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)

HP Compaq with Amd AthlonII x2 2.7Ghz,4 Gig ram 1066 Mhz DDR3,ATI Radeon HD 3000(onboard),Windows 10 Home 64bit

Offline bob3160

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #5 on: October 08, 2014, 03:09:00 PM »
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12
If this fixes your problem, it certainly wasn't avast! related.

hi bob3160  :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)

Yes, check and make sure that webshield is allowed access through your firewall. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Soure73

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #6 on: October 08, 2014, 06:01:57 PM »
Run the following tool and you'll probably solve your problem:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-could-not-seach-for-updates/05f2f08c-d22d-46af-aa36-bac73fb5bc12
If this fixes your problem, it certainly wasn't avast! related.


hi bob3160  :D
Thank's for the link but after i tried all the tools the problem still persists. Windows update only works when i disable the Avast web shield.
Anything else we can try? ::)

Yes, check and make sure that webshield is allowed access through your firewall. :)

Avast has full access to the internet. The only way Windows update works is when i disable the web shield.
It's strange that i'm the only one reporting this but maybe is some bad configuration in my computer... :-\
Time to investigate more  8)
« Last Edit: October 08, 2014, 06:06:35 PM by Soure73 »
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Offline bob3160

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #7 on: October 08, 2014, 08:38:03 PM »
Remove all rules referring to avast! from your firewall reboot and have it again ask you for permission.
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Offline Soure73

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #8 on: October 08, 2014, 09:36:40 PM »
Remove all rules referring to avast! from your firewall reboot and have it again ask you for permission.

I did what you told me but i'm affraid the problem remains.
I forgot to mention earlier that i'm using the windows 7 firewall
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Offline bob3160

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #9 on: October 08, 2014, 10:56:53 PM »
Only one other thing I can think of to try:
Turn off the windows firewall once that's done, go to your last post in this thread:
https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549
If that works, it's not avast! and we'll have to rack someone's brains to solve the problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Soure73

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Re: Windows update not working with latest Avast free 2015 beta3
« Reply #10 on: October 09, 2014, 05:04:59 PM »
Only one other thing I can think of to try:
Turn off the windows firewall once that's done, go to your last post in this thread:
https://forum.avast.com/index.php?topic=156282.msg1132549#msg1132549
If that works, it's not avast! and we'll have to rack someone's brains to solve the problem.

Did all you told me but it's no good :(
Indeed we need more brain power to solve this
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Offline CraigB

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Re: Windows update not working with latest Avast free 2015 RC1
« Reply #11 on: October 11, 2014, 04:13:15 PM »
Have you tried a clean install using the avastclear tool.

No need to add avast exclusion to the windows firewall unless you have enable the outbound protection which is disabled by default

Offline Soure73

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Re: Windows update not working with latest Avast free 2015 RC1
« Reply #12 on: October 11, 2014, 05:24:48 PM »
Have you tried a clean install using the avastclear tool.

No need to add avast exclusion to the windows firewall unless you have enable the outbound protection which is disabled by default

I will try a clean install and report back
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Offline Soure73

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Re: Windows update not working with latest Avast free 2015 RC1
« Reply #13 on: October 11, 2014, 07:18:42 PM »
Thank's CraigB that did solve the problem. I can use Windows update again  ;D

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Offline CraigB

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Re: SOLVED-Windows update not working with latest Avast free 2015 RC1
« Reply #14 on: October 11, 2014, 07:22:37 PM »
Good to hear :)