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Author Topic: secureline has encountered a technical issue.  (Read 26893 times)

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secureline has encountered a technical issue.
« on: October 20, 2014, 08:48:26 AM »
Hello,

This is emergency issue.

Avast! securelineVPN is not working with error “ secureline has encountered a technical issue.”

How to resolve this issue?
« Last Edit: October 20, 2014, 08:52:01 AM by kyujin yeom »
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Offline Eddy

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Re: secureline has encountered a technical issue.
« Reply #1 on: October 20, 2014, 01:47:20 PM »
Try one of the other VPN's.
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Offline schmidthouse

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Re: secureline has encountered a technical issue.
« Reply #2 on: October 20, 2014, 05:41:40 PM »
There have been numerous others with this error message'
Unfortunately, there is next to No Technical support in this Sub Forum for SECURELINE.
As mentioned there are other VPN services, it's a good idea to have more then one VPN installed and useable.
Secureline has not been as reliable as it needs to be!
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Offline Davidek

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Re: secureline has encountered a technical issue.
« Reply #3 on: October 21, 2014, 02:03:45 PM »
Hi,

We had an issue in our server cluster that caused the service to not be available.  It has been fixed and all users should be able to connect now.

Sorry for the inconvenience and delay in updating you on this issue.
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Re: secureline has encountered a technical issue.
« Reply #4 on: December 07, 2014, 01:59:55 AM »
My free version of Avast showed this error on startup today and had never seen it before either. Being as I use the free version there is nothing for me to do, since it is a paid service correct?
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Offline schmidthouse

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Re: secureline has encountered a technical issue.
« Reply #5 on: December 07, 2014, 02:32:47 AM »
Yes that is correct.
There is a subscription Fee and  can be subscribed too, monthly or yearly for example. :)
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Re: secureline has encountered a technical issue.
« Reply #6 on: December 08, 2014, 11:47:59 PM »
I am using the paid version and I started having this message today. Please help!
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Re: secureline has encountered a technical issue.
« Reply #7 on: January 10, 2015, 07:42:35 PM »
Why do I need Secureline when I do not want a VPN
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Offline Asyn

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Re: secureline has encountered a technical issue.
« Reply #8 on: January 10, 2015, 07:43:27 PM »
Quote from: Sapeye on January 10, 2015, 07:42:35 PM
Why do I need Secureline when I do not want a VPN
Well, you won't need it then. ;)
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: secureline has encountered a technical issue.
« Reply #9 on: January 10, 2015, 07:51:55 PM »
I keep getting the message that I am not registered even though I have been trying for months, just have to keep downloading every 30 days.

ps I did get registered over a year ago but can not get access to the registry page anymore???
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Offline Asyn

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Re: secureline has encountered a technical issue.
« Reply #10 on: January 10, 2015, 07:56:09 PM »
Quote from: Sapeye on January 10, 2015, 07:51:55 PM
I keep getting the message that I am not registered even though I have been trying for months, just have to keep downloading every 30 days.

ps I did get registered over a year ago but can not get access to the registry page anymore???
Guess you mean the free version.
-> http://www.avast.com/faq.php?article=AVKB9#articleContent
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: secureline has encountered a technical issue.
« Reply #11 on: January 10, 2015, 07:57:29 PM »
Quote from: Sapeye on January 10, 2015, 07:51:55 PM
I keep getting the message that I am not registered even though I have been trying for months, just have to keep downloading every 30 days.

ps I did get registered over a year ago but can not get access to the registry page anymore???

What exactly are you downloading every 30 days?
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Re: secureline has encountered a technical issue.
« Reply #12 on: January 10, 2015, 08:11:38 PM »
Avast  Free version now up to 2015.10.0.2208

I delete every time and also use Avastclear.exe to make sure it is gone and each install give me the same problem...  not able to register...
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Offline Asyn

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Re: secureline has encountered a technical issue.
« Reply #13 on: January 10, 2015, 08:13:38 PM »
Quote from: Sapeye on January 10, 2015, 08:11:38 PM
Avast  Free version now up to 2015.10.0.2208

I delete every time and also use Avastclear.exe to make sure it is gone and each install give me the same problem...  not able to register...
Follow the link in Reply #10.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: secureline has encountered a technical issue.
« Reply #14 on: January 10, 2015, 08:44:34 PM »
Ah, gotcha.
My confusion as this being the Secureline sub forum I wasn't sure what was being referred too.
Anyway, Asyn has your direction. :)
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