I recently ordered Avast Premier. I could not get it to download, so I called Avast! They told me the problem was with my computer, in that, I had another antivirus, (albeit, expired) and needed their h elp to rectify the situation. This solution would cost me $180.00 but it would be quick and efficient (only taking 1 hour) and my computer would be back to "NEW". I bit, knew I shouldn't but I did. I took Alexanders word for it. Well the total package was $230.00. Guess what I got from it.....NOTHING! After waiting 2 1/2 hours with Mathew, (technician???) and accomplishing NOTHING. I told him he needed to delete the old programs, BEFORE trying to instlall new ones, YEP, I TOLD HIM what to do. Is that right?? Just wasted 230.00Oh well, live and learn. Never got anything done, I had enough. I will take the hit on the cash, and know in the future not to deal with AVast. When you call "customer support", expect to told that you cannot talk to a "manager" sorry for your luck.
V